Job Title:Floor ManagerLocation: Lighthouse Social @ Fulham PierSalary: Up to £32'000 plus TroncAbout UsLighthouse Social is Fulham Pier's exclusive private members' club — a sophisticated yet welcoming space where members can relax, dine, and connect.Known for exceptional service, innovative cocktails, and a vibrant atmosphere, Lighthouse Social offers unforgettable experiences in a truly unique setting.The RoleWe are seeking an experienced and motivated Floor Manager to join our team at Lighthouse Social.In this pivotal role, you will lead our front-of-house team, ensuring exceptional guest experiences and seamless day-to-day floor operations.Key ResponsibilitiesOversee the smooth running of floor operations, delivering memorable guest experiences.Lead, train, and inspire the front-of-house team to uphold our high service standards.Support the management team in achieving sales targets and maintaining exceptional standards.Ensure clear communication between the kitchen, bar, and front-of-house teams.Manage bookings, seating arrangements, and ensure efficient table turnover.Handle guest feedback with professionalism and care, resolving any concerns effectively.Uphold health and safety standards while ensuring compliance with licensing regulations.What We're Looking ForProven experience as a Floor Manager, Supervisor, or similar role in a high-end hospitality environment.Strong leadership skills with the ability to inspire and develop a team.Excellent communication skills and a warm, professional demeanour.A passion for delivering outstanding customer service.Ability to remain calm and focused in a fast-paced setting.Cocktail knowledge and an interest in mixology would be a bonus.Why Join Us?Competitive pay of up to £16 per hour including Tronc.Opportunities for training and career development.Work within a vibrant, dynamic team in an exciting new venue.If you're a dedicated hospitality professional with a passion for exceptional service, we'd love to hear from you. Apply now and become part of something special at Lighthouse Social!
