Lead Welcome Host£28,840 per annum plus tronc and fantastic benefits40 hours per week across 5 daysBank holiday, weekend and occasional evening availability requiredTake a look at our websiteOur Lead Welcome HostThe Lead Host plays a key role in delivering an outstanding visitor experience at The Newt in Somerset. This role supports the front-line hosting team, ensures smooth daily operations, and acts as the first point of contact for guest feedback and on the ground decision making. You'll lead by example, inspire team members, and ensure all guests receive a warm welcome and memorable visit.What we can offerA positive workplace environment with opportunities to develop both personally and professionally.Stay in shape with our complimentary use of our gym and wellbeing classesLook after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of HeliganComplimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefsWe value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.Support from our Employee Assistance Programme for both yourself and your familyA team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.Access your earnings at anytime with Wagestream, with access to nationwide brand discountsUp to 30 days annual leave each year for our full-time team Key ResponsibilitiesDaily Operations: Assist with opening and closing procedures, coordinate staff rotations and breaks, and ensure all guest areas are clean, safe, and operational.Team Support & Leadership: Support and motivate a team of hosts; provide on the floor supervision; assist with training new team members.Guest Interaction: Deliver excellent customer service; handle guest inquiries, complaints, and feedback professionally and promptly.Health & Safety: Monitor visitor areas to ensure compliance with safety protocols and escalate any issues as needed.Communication: Serve as a liaison between frontline staff and management; relay operational updates, changes, or issues.Ticketing & Admissions: Support ticketing operations, including troubleshooting and customer queries; ensure queues move efficiently.Events & Tours: Support the delivery of tours, talks, or special events as needed. Skills and ExperiencePrevious experience in a visitor-facing role, ideally in a cultural, leisure, or tourism setting.Strong leadership and communication skills.Passion for delivering exceptional customer service.Confident in handling complaints and problem-solving on the spot.Able to work weekends, holidays, and during peak periods.Calm under pressure and a positive team player.
