Ottolenghi is a celebrated group of restaurants and delis known for vibrant, creative dishes and exceptional hospitality. Our venues offer a warm and welcoming atmosphere, where guests can enjoy a diverse menu inspired by Middle Eastern and Mediterranean flavours.Our newest venue in Richmond is now open, and we are looking for an Shift Manager / Administrator to join our team. This is an exciting opportunity to be at the heart of a brand-new operation, ensuring the smooth running of both front- and back-of-house.This role is a mix of office work and hands-on shifts on the floor and in the shop, making it perfect for someone who enjoys a dynamic environment. You’ll handle key administrative tasks—such as daily cash-ups, banking, menu updates, and managing online ordering—while also working on the floor as a waiter and shop assistant when needed. As Shift Manager / Administrator, You Will:Support the General Manager and team with daily admin, including cash-ups, banking, and invoicingOversee online ordering systems, event coordination, and catering logisticsDevelop and maintain agent, corporate, event organiser, and third-party databasesBuild sales & events leadsWork with the catering and marketing department to drive pro-active sales opportunities and develop and maintain key relationships with local businesses, residents etcAssist with menus, ensuring updates and accuracyWork shifts on the floor as a waiter and in the shop as a shop assistant to help maintain smooth service and guest experienceEnsure all back-office functions run efficiently while remaining actively engaged in front-of-house operationsThe Ideal Candidate Will:Have previous office administrative experience in a restaurant or deli environmentExperience working within a hospitality setting as a shift managerBe highly organised, with excellent attention to detailBe comfortable using office systems and softwareEnjoy a varied role that includes guest-facing serviceBe proactive, adaptable, and able to switch between administrative and hands-on tasksFoster a positive work environment and support the team in all aspects of daily operationsWhat’s in It for You?A dynamic and varied role—no two days are the same!Tuesday to Saturday – day shifts only!50% staff discounts at our shops, restaurants, and onlineHealth benefits through work-sponsored health insuranceAn expanding company with opportunities for career growthCompany pension & 28 days paid holidayEnhanced Maternity, Adoption, Surrogacy, or Primary Care Giver Parent Pay and Paternity Pay after 2 years of serviceMonthly cooking demos, food, wine, and cocktail workshops in the Ottolenghi Test KitchenIf you’re an organised and hands-on Shift Manager with hospitality experience who enjoys both the operational and guest-facing side of the business, we’d love to hear from you!
