Sodexo Live! are delighted to be recruiting for a Restaurant Manager for the Fulham Pier.Positioned on the Thames and nestled by parkland, we’ve bought life to this pocket of South-West London by creating a unique destination that’ll be open morning, noon, and night. Whether a visitor is looking to start the day with sunrise yoga, pop in for a flat white between meetings, try a pizza class with the kids or make a date with a glass of bubbles, there’s something for everyone.Your role in this destination is to continuously ensure we deliver the exceptional service that makes every visit a memorable experience, to make every day worth savouring.Fulham Pier is the heart of the community, and so are our team.The RoleThe role will be dedicated to our cutting-edge private members club that blends style, innovation, and community.You will be responsible for the overall operation of the restaurant within the members club, ensuring that all guests receive exceptional service and an outstanding dining experience.This role involves managing the front-of-house staff, coordinating with the kitchen and bar teams, and maintaining high standards of service, quality, and member satisfaction.You will work closely with senior management to implement strategies that enhance the member experience and drive business success.We offer a dynamic space where creativity and collaboration thrive, providing our members with a unique environment to network, relax, and enjoy exclusive events. Our club features state-of-the-art amenities, contemporary dining, and a vibrant social scene, catering to forward-thinking individuals and professionals. This is a brand-new opening and so it will require extra energy and dedication from the chosen individual.Main ResponsibilitiesManage the daily operations of the restaurant, ensuring efficient service and high-quality food presentation. Developing and implementing service procedures, training programs, and operational guidelines to enhance service delivery.Building and maintaining strong relationships with members, addressing their needs and feedback promptlyLead, train, and develop the front-of-house team to maintain excellent service standards and member satisfaction.Monitor and evaluate service quality, implementing improvements as needed to enhance the member experience.Collaborate with the kitchen team to ensure timely delivery of food and seamless communication between front-of-house and back-of-house operations.Handle member inquiries and special requests with professionalism, ensuring a positive dining experience.Maintain cleanliness and organisation of the dining area, ensuring a welcoming and elegant environment for members.Assist in managing budgets and financial performance, including labour costs and inventory control.Plan and coordinate special events and promotions within the members club, ensuring successful execution and high member engagement.Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean dining environment.The Ideal CandidateYou will have previous experience managing restaurant operations within a fine dining restaurant or a premium members-only setting. You will have the drive an ability to lead and manage the front-of-house team to provide a seamless and high-quality dining and the expertise to deliver the quality of service that will contribute to the overall atmosphere of Fulham Pier, providing an elegant and remarkable experience for all guests.You will also have:Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to members.Strong organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards. Excellent business relationship skills.Level 2 in Food Safety.Strong Interpersonal Skills.Problem solving abilities.Understanding of launching and activating new hospitality spaces (desirable).What we offerWe offer a salary of £30,000 to £40,000 plus excellent benefits that include:TRONCEmployer pension contributionLife assurance – 1 x annual salaryA buy and sell holiday scheme of up to 3 days (FTE)Volunteering days via our charity partner STOP HUNGER For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!By joining Sodexo Live!, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive because at Sodexo Live! we’re so much more. Be part of something greater.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
