We are seeking a highly organised and proactive Administrator to support the smooth operation of our Stockton on Tees, Lawson Street Health Centre.
In this role, you will be responsible for a range of administrative duties, including reception work, back-office support, and managing incoming calls. You will also assist with direct patient contact and contribute to the effective running of the medical centre by maintaining efficient administrative systems and procedures. If you're detail-oriented and passionate about healthcare support, this is an excellent opportunity to make a meaningful impact.
We are seeking a highly organised and proactive Administrator to support the smooth operation of The Fens Medical Centre in Hartlepool.
In this role, you will be responsible for a range of administrative duties, including reception work, back-office support, and managing incoming calls. You will also assist with direct patient contact and contribute to the effective running of the medical centre by maintaining efficient administrative systems and procedures. If you're detail-oriented and passionate about healthcare support, this is an excellent opportunity to make a meaningful impact.
Additionally, we offering an exciting opportunity for further development: Are you interested in completing your Care Certificate to expand your role into both Administration and Health Care Assistance? This would allow you to broaden your skills and play an even more active role in supporting patient care.
Package DescriptionAs an Administrator, you’ll be part of our valued team at our Stockton on Tees, Lawson Street Health Centre.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary of £22,820 with group pension
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
Greet and register patients, book appointments, and manage general inquiries at the reception desk.
Manage incoming calls from the call centre and take appropriate action.
Send appointment reminders and process postal test results.
Run reports and ensure high standards of data quality in the clinical system.
Book translators for appointments and handle patient records.
Assist with filing, distribution of mail, and handling of post.
Please see the attached job description for a full list of job responsibilities.
The Ideal CandidateThe ideal candidate for the Administrator role will possess the following qualifications and skills:
Essential:
NVQ Level 2 in Business Administration
Experience in a healthcare environment in an administrative capacity
Demonstrated interest in Business Administration and Health Care
Proficiency in Microsoft Office for document production
Clear communication skills, both face-to-face and over the phone, with a diverse range of individuals
Flexible approach to work, including the willingness to work beyond normal hours when necessary
Commitment to continuous personal and professional development
Strong team player dedicated to continuous improvement
Desirable:
Knowledge of sexual health services
We are looking for a motivated individual who is eager to contribute to our team and support the delivery of high-quality healthcare services.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
