Sodexo Live! has an amazing opportunity for an exceptionally talented Market Hall Supervisor to lead the operations of our prestigious food concession hall at the Fulham Pier.You will assist in ensuring that matchday and regular catering operations provide an unparalleled customer experience.You will support the Market Hall Manager in maintaining operational excellence and contract delivery, while simultaneously building and maintaining relationships with a range of external stakeholders to ensure client satisfaction is met. You will assist in bringing fresh food concepts to life and ensure that crucial KPIs are met.You will be the first person to hold this position and therefore will have the opportunity to make it your own!The Fulham Pier will become the heart of the community and the standard bearer for indulgent experiences, which will attract both Londoner’s and tourist from all over the world.We are exceptional hosts and independent champions, curating authentic brands that are dreamed up and run with passion.We have a remarkable selection of food and drink experiences, ranging from, Pop-up bars and pop-up local cuisine, to elegant fine dining experiences.Our entertainment options are as exceptional as our dining experiences, and we cater for all tastes and moods. We offer local theatre, outdoor gigs, jazz clubs, an art gallery, cooking classes, a comedy club, book launches, film nights and water sports, to name but a few. In addition to this we offer educational activities and crèche and soft play facilities. Whether it’s saluting the sun in the morning with riverfront yoga or toasting the night with a magical cocktail we are building a playground for the senses!MAIN RESPONSIBILITIESManage and motivate a large team and maintaining uniform standards within the Market HallAssist in delivering staff training plansAssist in ensuring food and beverage units are set up according to the SOP, and provide operational assistance as neededLiaise with traders and resolve operational concerns, ensure stock levels are suitable, and assist with effective shift managementWork with contractors, including cleaning and maintenance, to maintain operational efficiencyComply with Sodexo’s Food Safety and Health & Safety policies and processesAssist in ensuring that direct reports and on-site staff adhere to all Food Safety and Health & Safety regulationsSupport in managing the day-to-day and matchday operational challenges, such as handling stock, staff scheduling, and customer service during high-traffic periodsCollaborate with the Market Hall Manager to ensure compliance with the stadium and logistics site regulationsHelp address any immediate operational concerns, such as equipment failure, staff shortages, or unexpected demand, ensuring minimal disruption to serviceTHE IDEAL CANDIDATEIt is essential that you are experienced in the supervision or food concession units or cluster food establishment management.You will have the ability, confidence and motivational skills to successfully manage large diverse teams.You will have an eye for continuous improvement and the influencing skills to implement change and uphold quality.Above all you will take delight in delivering the optimum service to our clients and remarkable experiences to our guests.You will also have:Previous experience in contract catering or retail in a supervisory rol.Strong leadership and communication skillsKnowledge of food safety and health & safety regulationsExcellent problem-solving abilities, capable of handling operational challengesPositive, hands-on attitude with flexibility to adapt in a fast-paced environmentA solid background in working with key stakeholders internally and externally to achieve targetsThe flexibility to work 5 over 7 daysA guest first approach and able to adapt style to a broad range of experiencesWHAT WE OFFERYou will be rewarded with a salary of between £30,000 and £40,000 plus access to a range of benefits, including a performance-related bonus, employer pension contribution, and life assurance – 1 x annual salary.For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!By joining Sodexo Live!, you will be part of something greater, working in an environment that fosters innovation and supports your professional growth.We’re experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more. Be part of something greater.
