As a Orthopaedic Interface Service Admin Lead within our Orthopaedic Interface Service (OIS) team, we provide assessments and management for a wide variety of musculoskeletal conditions across our three bases located at St Martin’s Hospital, Keynsham Health Centre, Paulton Hospital and a satellite centre at a local GP Practice. The administration team is responsible for booking appointments across these sites and ensuring efficient administrative support for the service. The Team Lead (31 hours per week) oversees administrative functions of the OIS and manages a small team.Package DescriptionAs a Orthopaedic Interface Service Admin Lead you’ll be part of our valued team based at Paulton Hospital. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £26,250 - 331,500 pro rata with access to our group pension Free tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearMain ResponsibilitiesAdministrative ManagementOversee the daily operations of the administration team, including 3 medical secretaries and 1 administrator.Ensure efficient processing of new referrals to the OIS and allocation of appointments.Organise and change appointments as required, ensuring minimal disruption to patient care.Manage telephone and email enquiries, providing prompt and accurate responses.Use own initiative to deal with enquiries on a wide range of matters relating to the OIS.Direct complex matters to an appropriate senior member of staff.Leadership and SupervisionProvide leadership and supervision to the administration team, ensuring high standards of performance and professionalism.Conduct regular team meetings to discuss workload, challenges, and improvements.Support the professional development of team members through training and mentorship.Responsible for the annual appraisal and Personal Development Plan or OIS admin team.CommunicationCommunicate effectively with patients, healthcare professionals, and other stakeholders.Ensure clear and concise communication within the administration team and with other departments.Handle sensitive information with confidentiality and professionalism.Manage informal complaints where necessary.Service ImprovementIdentify opportunities for improving administrative processes and implement changes to enhance efficiency.Participate in service development projects and contribute to the continuous improvement of the OIS.Monitor and report on key performance indicators (KPIs) related to administrative functions.Professional DevelopmentMaintain and develop a high standard of administrative practice through Continuing Professional Development (CPD).Participate in at least annual appraisal, formulating a Personal Development Plan and identifying own training, personal and professional development needs.The Ideal CandidateEssentialExperience of diary management and to prioritise your own, and others, workloads.Experience using NHS IT systemsExperience of dealing with sensitive or confidential informationExperience of supervising or managing administrative staffExcellent written and verbal skillsDemonstrates our valuesDesirablePrevious medical secretarial experienceKnowledge of SystmOneKnowledge of e-referralsManagement ExperienceAbout The CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
