Join our IT Service Desk team and help keep our organisation running smoothly! You'll provide remote technical and application support, working to resolve IT issues quickly and efficiently while delivering excellent customer service.You will troubleshoot and resolve IT issues, escalate when needed, and update support tickets in line with SLAs. Additionally, you'll assist with IT deployments.This role is primarily office-based, but potential exists to work 1-2 days a week from home. You'll work with a range of IT systems, support clinical teams.As a First Line IT Officer you will be responsible for, but not limited to:• Provide 1st line IT support across Leeds Community Healthcare NHS Trust, including desktops, laptops, printers, mobile devices, and peripherals.• Troubleshoot hardware, software, and network issues for Windows systems.• Adapt to varied environments, supporting both new and legacy technologies.• Ensure timely issue resolution, maintaining SLAs and high customer satisfaction.• Support Microsoft products like Active Directory, Azure, and Office 365.• Assist with peripheral devices and promote IT security best practices.• Potential to work remotely.• Update documentation and collaborate with IT teams across the business.For questions about the job role, please contact Mark Dwyer, IT Helpdesk Manager. mdwyer1@nhs.net 07712 402 621.Please review the Job Description and Person Specification attached for full requirements of the role.Adverts will close early where the maximum number of applicants is reached.Working for Leeds Community Healthcare NHS Trust.Who are we?Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.Perks of the job:Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.Right to Work:This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
