We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisationWe want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.What is the job role?Are you a highly organised and proactive professional looking to make a significant impact? We are seeking an exceptional Executive Support Officer to join our dynamic Leadership Team. Key Responsibilities: Provide comprehensive administrative support to the Leadership Team. Manage schedules, meetings, and communications efficiently. Coordinate and prepare documentation for high-level meetings. Handle confidential information with discretion and professionalism. What We Offer: A collaborative and supportive work environment. Opportunities for professional growth and development. Competitive salary and benefits package. We are an exciting and fast paced place to work. Like most Councils we take our community responsibilities seriously providing some life changing services to the people of Coventry. We are a flexible organisation and currently working in a hybrid manner. We have an excellent pension, excellent holidays, flexible working, reward, and recognition scheme, extensive learning, and development offering, working hard to retain and grow talent within our organisation. Qualifications: Proven experience in executive support or a similar role. Excellent organisational and multitasking skills. Strong communication and interpersonal abilities. Proficiency in Microsoft Office Suite. If you are ready to take on this exciting challenge and contribute to the success of Coventry City Council, we want to hear from you! Join Our Team as an Executive Support Officer! We are looking for someone who is willing to take on a challenge and drive change, aligning with Coventry City Council values. We want you to be the best you can….. Apply Now and let’s start that conversation! If this sounds like something you would be interested in, please complete an application form, tell us about your previous experience and where you have used your skills to shine! For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable. For an informal conversation regarding the role please call Doreen on 02476 972345 during office hours, 08.30 – 17.00 Monday – Friday. Timelines: Advert closes 25th May 2025 Interviews 2nd & 3rd June 2025 Competency based interview and role play of tasks. Who are we looking for?Care about delivering an excellent service to every internal and external customerExcellent communication skills, confident in face to face, telephone and written activityAbility to support a diverse customer baseAbility to deliver in a fast-paced environmentAbility to respond to change positivelyTo Be Flexible to the needs of the serviceGood IT skillsAn understanding of the range of services provided by the council.If you need help or support to complete your application, please visit our accessibility page to see how we can assist you. Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
