We’re offering an exciting opportunity for an Applications Support Analyst to join our dynamic team on an 18-month fixed-term contract. This role sits at the 2nd/3rd Line level and will see you play a key part in supporting critical systems and applications across the organisation. You'll be the first point of contact within the Applications Support team, providing expert support for the IT systems that underpin vital Council services.This position has been created with a view to future development. While initially a fixed-term post, we’re looking for someone with the potential and drive to grow into a Senior Applications Support Analyst role. For the right person, this role offers a clear pathway to progress, backed by structured training and development over the 18-month period.Our team is expanding to support major projects and digital initiatives such as AI and our new Innovation Hub, It’s an exciting time to get involved and make a real impact.Our benefitsYou can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.What will you be doing?Your days will be varied – from conducting root-cause analysis to resolving complex technical issues escalated from the helpdesk. You’ll manage queues of support calls, handle incidents and service requests, and provide technical guidance to users and colleagues alike. You’ll also contribute to maintaining technical documentation and support materials.You’ll have the chance to work with a wide range of services including Adult Social Care, Children’s Services, Education, Housing, and Regulatory Services – no two days will be the same. You’ll also support wider project teams with tasks such as software updates, change control processes, and system testing.About youYou’re someone with a genuine enthusiasm for technology and problem-solving. You enjoy getting to the root of technical issues, and you’re confident working methodically through complex problems. Strong communication skills are a must – you’ll be dealing with both technical colleagues and service users, so the ability to explain things clearly is key.You’ll need to be adaptable, detail-oriented, and comfortable juggling a varied workload. We’re particularly interested in individuals who are looking to take the next step in their career and would welcome the chance to develop into a more senior role in the future.In return, we offer a robust training package and a clear development plan to help you build your technical expertise and leadership skills over the 18-month period.Please note: If you’ve applied to this role before, there is no need to reapply at this time.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.West Northants Council, where careers thrive.
