Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!Do you have a passion for building relationships and providing first class customer service? At Speedy we put our customers at the heart of our business and we are looking for the right individuals to join us at this exciting time, could this be you?In this role as a Customer Experience Team Manager your days will be spent leading and motivating the team through coaching and development. You will create an inspiring team environment with an open communication culture, setting clear team goals and monitoring their progress.We are looking for individuals who have:High levels of personal integrity and honesty Positive attitude and driven behaviour Ability to plan and organise own workload, while working under pressure to strict deadlines. Excellent attention to detail, thoroughness & accuracy and ability to deliver accurate and high-quality work Ability to lead and motivate employees to achieve optimum performance levelsDemonstrate strong coaching and development skills Self motivated and conscientiousFlexibility within the roleExcellent negotiation, interpersonal and communication skillsCapable of developing strong relationships Ability to prioritise work load, work under pressure and to deadlines Ability to adapt to individual and operational change in a diverse and fast-paced organisation. Good Microsoft Word, Excel and general PC skillsExcellent written and verbal communication skills Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingPAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.Link below to our policies in line with our ESG Governance.https://www.speedyservices.com/esg/governanceAll applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
