37.5 hours per week5 out of 7 - Shifts - Early - 07:00- 15:00 & Late - 10:00 - 18:00£13.66 per hourCar parkingCheck your local
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destination you should input is Preston PR1 4ATJob Description:We are looking for a dedicated Front of House Supervisor to lead a team of Receptionists, Porters & cleaners at HMRC Preston, St Mark's & St Mary's , St Mary's Street , Preston, PR1 4ATin providing a high standard of guest experience. This role is crucial to meeting our client’s specifications and ensuring the safety and wellbeing of the team. As a Front of House Supervisor, you will oversee daily operations, manage service delivery, and ensure that all team members adhere to policies and procedures.What you’ll do:Supervise a team of Receptionists, Porters & cleaners, ensuring they are trained to meet operational, legal, and client-specific requirements.Ensure all aspects of guest services are delivered as per client specifications and housekeeping/infection control/security protocols are followed.Manage COSHH requirements, conduct audits, and ensure compliance with health and safety guidelines.Monitor the status of equipment, report faults, and manage defect resolution.Complete necessary administration, manage payroll information, and liaise with the client contact to ensure smooth operations.Lead team briefings and attend client meetings as needed.Conduct audits to ensure service delivery standards are maintained and implement corrective actions as required.Oversee the HMRC Matrix booking system to optimize occupancy rates and manage the ordering and distribution of catering consumables.Key Performance Indicators (KPIs)Zero justifiable complaints from building users or client staff.Achieving a pass mark in cleaning quality control audits for all relevant areas.No health and safety concerns raised.All staff trained to the required standard.Timely resolution of faults and defects.Administration and payroll submissions completed without errors.Effective management of service delivery and adherence to client specifications.What you bring:Experience in a similar role and some supervisory or team leadership experience.Experience in coordinating conferences and events.Proficiency in computer systems and basic numeracy/literacy.Strong customer service and communication skills.Ability to motivate and lead a team effectively.Comfort with working at a fast pace and adapting to changing situations.A collaborative mindset and the ability to communicate well with senior management.Desirable:Supervisory experience.NVQ qualifications in a relevant field.Hospitality experience.IOSH accreditation (Health & Safety).What we offer:Fully funded apprenticeship qualificationsCareer development opportunities within SodexoA friendly and supportive work environmentWellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.Career Growth – Apprenticeships, learning tools, and development opportunities.Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.
