Job DescriptionHealthy outcomes start with positive patient experiences.40 Hours / 5 over 7 daysCompetitive SalaryHolidaysLocation is Royal Stoke HospitalCheck your local transport links here: Plan Your Journey | Traveline - the destination you should input is: ST4 6QGPlease take the time to read the attached job descriptionJob IntroductionHealthy outcomes begin with great patient experiences.As a Monitoring Officer at Royal Stoke Hospital, you will collaborate closely with the Quality Manager and service managers to identify, investigate, and resolve quality issues, addressing system gaps to maintain high-quality business management data.It also includes providing IT support for Soft FM service systems and handling information analysis, developing action plans, and producing performance reports.What you’ll do:Conduct internal audits for Hard and Soft FM to ensure compliance with statutory, mandatory, and contractual obligations across both sites.Develop and review annual monitoring schedules, documentation, and audit reporting using IT tools.Manage survey distribution, analyse results, and produce statistical and qualitative performance reports.Oversee monitoring and performance procedures, ensuring adherence to contractual and service standards.Support service teams and managers, promoting continuous quality checks to reduce service failures and penalties.Maintain health, safety, and welfare for self and others, in line with company policies.Attend meetings, participate in training, and foster positive working relationships with staff and customers.Carry out additional duties as directed by the line manager.What you bring:A-level education or equivalent, with experience or knowledge in performance/statistical analysis.Strong IT skills, including Microsoft Office and willingness to learn systems like Maximo, ECAT, CARPS and TRACZO.Experience in ISO auditing, report writing, and communicating compliance to non-commercial audiences.Ability to recommend and influence service improvements.Excellent customer service, good communication skills and complaint handling skills.Committed to personal development.What we offer:Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:Mental health and wellbeing resourcesEmployee Assistance Programme (including financial/legal advice & personal support)Free health & wellbeing app with 24/7 virtual GP accessDiscounts on high street brands for you and your familySalary finance tools and financial wellbeing resourcesRetirement savings plan and life insuranceFull training and protective uniform provided.Opportunities to gain experience through learning and development.Cycle to Work scheme & volunteering opportunities.Flexible working and a dynamic team environmentCompetitive payReady to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.We may close this advert early if we receive a high number of applications — so don’t wait!About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click hereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.Click here to read more about what we do to promote an inclusive culture.
