Lead and optimise admin support processes, ensuring efficiency, compliance, and service alignment.Oversee resource and staff management, including recruitment, induction, training, and performance reviews.Manage HR-related admin (sickness, leave, training), Health Roster shifts, and ensure full team coverage.Support Non-Medical Prescribing functions: manage databases, stock, and training coordination.Act as System One ‘Super User’ and first-line support; monitor KPIs through data reporting.Lead on admin audits, quality assurance, complaints handling, and service improvement actions.Foster cross-team collaboration and act as a key contact for internal/external communication.Arrange and manage meetings, take minutes, and follow up on action plans.Exercise initiative, resolve conflicts, and adapt workflows based on data analysis and feedback.Package DescriptionAs a Business Support Coordinator you’ll be part of our valued team at Orbital base.You will feel valued as a Business Support Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including: • A salary of £26,712.00 (pro rata to hours worked) with group pension• Free tea and coffee at your base location• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality CommissionMain ResponsibilitiesSupport the development and ongoing refinement of administrative processes to ensure they remain effective and responsive to service needs.Help implement changes that support smooth operations, especially where tasks are complex, working closely with wider teams.Manage staff and resources thoughtfully to provide a dependable and responsive administrative service.Play an active role in recruiting, training, and welcoming new team members, ensuring they’re supported from the start.Ensure adequate staffing and task allocation so that service coverage is maintained across the team.Encourage team growth through regular performance conversations, development opportunities, and making sure training is up to date.Take care of HR-related administration such as sickness, leave, training records, and team rota planning.Provide ongoing support for the Non-Medical Prescribing function, including keeping systems updated, maintaining supplies, and assisting with training events.Oversee staffing systems like Health Roster and coordinate Bank & Agency needs when necessary.Act as a point of contact and support for the System One system, helping the team navigate any issues.Prepare data reports to monitor performance and ensure services are meeting expectations.Take a lead on audits and support continuous quality improvement within the admin function.Handle compliments and concerns with care and ensure they’re followed up in a timely and sensitive manner.Be a positive role model, sharing experience and offering guidance where needed.Contribute to a supportive, team-focused culture that values flexibility and quality outcomes.Offer calm and clear leadership when challenges arise, including working through communication barriers.Maintain open communication with staff, service users, and partner organisations.Organise and support meetings, ensuring that follow-up actions are tracked and documented.Continue learning and sharing knowledge to support others in their roles.Work independently with sound judgment, seeking guidance when needed, especially in unfamiliar situations.Support continuous improvement by identifying issues, offering solutions, and helping implement changes.Use data insights to help inform updates to administrative procedures.Please see the attached job description for a full list of role responsibilities.The Ideal Candidate • Experience interacting with patients and/or customers. • IT literate; familiar with Windows applications and Microsoft Office. Ability to learn and use a range of clinical systems IT packages. • Able to convey information in a clear, concise, warm and professional manner. • Ability to work as part of a team and liaise with people of all levels. • Ability to assess risk and operate with appropriate discretion. • Strong organisational abilities. • The skills and drive to support delivery of quality service. About The CompanyWe change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
