Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire working on a part time basis. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday and Tuesday - the shift patterns are between 8am – 5.30pm (8am-5pm or 8.30am-5.30pm). Then 4 hours on Wednesday morning (8am-12pm). You will also work occasional Saturday morning on a rota basis (1 in 8).As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.Main ResponsibilitiesReporting to the Customer Service Supervisor, the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.Your role as a Customer Service Coordinator will include:Responsibility for customer enquiries via telephone, online and email orders from initial contact through to deliveryProviding customers with an excellent customer service experience ensuring high level of customer care and attention at all timesClear communication, both written and verbal, with internal and external stakeholdersCompleting data entry and order processing tasksCollaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queriesInputting accurate customer data into the CRM systemBuilding relationships with the key stakeholders in the account baseWorking closely with the Fleet and Capacity planners to ascertain transport and material availabilityEnsuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demandsThe Ideal CandidateThe ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:First class customer service and clear, concise communication skills both written and verballyAbility to deal with stakeholders at all levels both internally and externallyConfident telephone mannerSuperb attention to detailPositive ‘can-do’ attitudeAn approachable and engaging mannerAbility to demonstrate tenacity and resilience when working under pressureFlexibility to work in a successful team environmentA desire to grow and be successfulConfidence in the use of IT systems including MS Word and ExcelExperience of Salesforce CRM advantageous but not essential (training provided)Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.Why TarmacIn addition to the role ofCustomer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:Bonus schemeContributory pension schemeAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.Access to our Employee Assistance helpline for free and confidential adviceAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and MenopauseTraining and development opportunitiesInterested? Why not click here to find out more? Go on… are you ready to build your future?Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.@tarmac #tarmac #tarmaccareers #customer #customerservices #customerservicecoordinator #customercoordinator #clientservices #customerinteraction #dataentry #orderprocessing #Quorn, #Loughborough #Leicester,# MeltonMowbray, #Barrow-upon-Soar, #Syston, #Shepshed, #Coalville, #Ashby-de-la-Zouch, #Ibstock, #Swadlincote, #Measham, #Tamworth, #Atherstone, #Hinkley, #Nottingham, #Derby, #LongEaton, #Kegworth, #Burton-upon-Trent #LI-RE1
