Are you passionate about delivering outstanding customer service? Do you thrive in busy environments where no two days are the same? Ready to take your career to new heights with an organisation that genuinely values its people? We are currently looking for a Customer Solutions Officer to join our busy team in Tongwynlais, Cardiff.
As a Customer Solutions Officer, you will be at the forefront of our customer service team, resolving queries at the first point of contact through various channels, including telephone, email, Facebook, and Twitter. This dynamic role requires you to multitask efficiently, prioritising work to ensure timely responses. You will also provide essential administrative support to our Housing and Maintenance teams, utilising your initiative to problem solve and make informed decisions as necessary.
Hours of Work: Full Time, 18 Month Temporary with potential to become Permanent
Salary: �24,669 to �25,967 per annum
Customer Solutions Officer Requirements:
* Previous experience in customer service, preferably in a social housing context (not essential as full training will be provided)
* A positive, can-do attitude with a passion for customer service
* Excellent communication and problem-solving skills
* Ability to multitask and manage time effectively
* Flexibility and a commitment to continuous improvement in service delivery
Meet the Organisation: Who We Are and What We Do
Newydd Housing Association is an esteemed organisation managing approximately 3,000 rental properties across mid and south Wales. Our mission is to provide high-quality customer services while fostering substantial growth and expansion through our subsidiary, Newydd Maintenance Ltd. By empowering a diverse workforce, we enhance our capabilities and enrich the communities we serve.
If you think you are suitable for this Customer Solutions Officer role, please apply now! Your next exciting career adventure awaits, and we can't wait to hear from you!
Closing Date: Midnight Tuesday 29 April 2025
Interview Date: Wednesday 7 May 2025
