Hours:35 hours per week, Monday to Friday, on a 12 month fixed term contract. This role requires full time Head Office working for a minimum period of 6 months whilst training.Salary:£23,000 Per AnnumClosing Date:Sun, 27 Apr 2025At Skipton Building Society, we recognise that investing isn’t straightforward – especially with it being a riskier alternative to savings accounts. This is why we’re here to guide our customers in the right direction and in order to do so we need the right individuals to be able to support them. We are currently looking for a motivated individual to join a vibrant and energetic Onboarding Team.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a
better future.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including;• Annual discretionary bonus scheme• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days• Holiday trading scheme allowing the ability to buy and sell additional annual leave days• Matching employer pension contribution (up to 10% per annum)• Colleague mortgage (conditions apply)• Salary sacrifice scheme for hybrid & electric car • A commitment to training and development • Private medical insurance for all our colleagues • 3 paid volunteering days per annum • Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Working as part of the Onboarding Team you will provide a high standard of service, dealing with the on-boarding and post-sale administration of customer and Financial Adviser requestsYour main responsibility within this team is to ensure all applications and transactions on behalf of our customers are completed in a timely and efficient mannerSupporting other
areas of the business through phone availability, responding to necessary inbound and outbound queriesWorking on a rota based system to manage department mailboxes, taking ownership of all queries received to provide a timely and appropriate responseProactively managing existing diary, tracking all contact to providers/ advisers to chase outstanding documents or requestsAs part of this process you will need to follow procedures, input data on internal and 3rd party systems, quality check data, liaise with colleagues from across the business and ensure any issues that arise are resolvedWhat Do We Need From You?We are looking for individuals who are:Highly organisedExcellent written and verbal communication, with the ability to communicate complex information with simplicity and clarity Able to use initiative to manage workloads, adapt and ensure all deadlines and SLA’s are adhered toWillingness to learn and have the ability to interact with colleagues from across the business and/or third -party businessesExperience in Financial Services is not essential as we offer full training although any you do have could be an advantage
