Exciting Leadership Opportunity in Learning and DevelopmentWe are looking for an experienced leader to oversee the design and management of our Learning and Development operations. In this role, you will work closely with senior leaders, business unit heads, and key stakeholders across HCRG Care Group to optimise learning services, processes, and systems, driving performance and achieving strategic objectives.You will play a key role in shaping the future direction of our Learning and Development initiatives, enhancing efficiency, performance, and the seamless delivery of services. By collaborating with senior leadership, you will help develop innovative solutions to meet the evolving needs of the business while fostering a culture of high performance.This is a full-time role with a hybrid working pattern, including regional and national travel as required.Package DescriptionAs a Learning and Development Operations Manager, you’ll be part of our valued team at HCRG Care Group.You will feel valued as a Learning and Development Operations Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including: £48,000 - £50,000 with group pensionPrivate medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the countryFree tea, coffee and milk at your base location in RuncornMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality CommissionMain ResponsibilitiesYour main responsibilities will include:Lead, develop, and mentor colleagues, fostering a high-performance, collaborative culture.Build and maintain strong relationships with key stakeholders both internally and externally.Ensure excellent customer service standards across all Learning and Development operations.Represent TLE and HCRG Care Group at internal and external meetings and forums.Oversee the efficient management and development of the Learning Management System (LMS).Maintain knowledge of current trends and best practices in learning and development.Manage quality assurance processes and governance for all L&D interventions.Coordinate policy development, implementation, and updates, including the TNA process and business continuity plan.Monitor operational KPIs, ensuring performance targets are met or exceeded.Develop and implement operational management systems and best practices to drive efficiency.Oversee customer contract and supplier management, ensuring obligations are met or exceeded.Collaborate with senior leadership to set strategy, objectives, and KPIs for the department.Foster innovation, driving continuous improvement and the development of new ways of working.The Ideal CandidateEssential:Degree in Business, Operations Management, or a related field.Valid driving license and access to a vehicle.Proven experience in an Operations Manager or similar role in learning and development.Recent leadership experience, including managing remote teams.Strong leadership, coaching, and team development skills.Experience in setting objectives, managing performance, and budgeting.Experience in policy development and continuous improvement.Strong problem-solving, critical thinking, and analytical skills.Excellent communication and stakeholder management abilities.Proficiency in Microsoft Office, Excel, and Learning Management Systems (LMS).Desirable:Project Management or Coaching Qualification.Experience managing change projects.Knowledge of health and social care workforce training and development.Please see the attached job description for a full person specification.About The CompanyWe change lives by transforming health and care. Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
