Pinnacle Group are looking for an experienced Assistant Property Manager to provide a comprehensive housing and building management service for a portfolio of affordable properties. This is a customer facing role, the successful candidate will be an ambassador for Pinnacle Group and our clients and will always deliver the highest level of customer service.You will be joining our Affordable Housing team based in Devon and Cornwall. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.This is a remote role with a combination of site visits and working from home. A full driving licence and own transport is essential for this role.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities:Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.Assist the Property Manager in managing the administration of the client's customer portal.Respond to housing management queries ensuring high quality responses are provided to Customers and clients.Support the Property Manager with all required block inspections and site attendance.Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.Key RequirementsA good understanding and knowledge of affordable rent unit management, residential lettings and the property industryKnowledge of housing legislation and current practiceExcellent health and safety knowledgeExcellent IT skills (Word and Excel)Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.Full driving licence and own transport (Mileage claimed back).Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.• Maternity/paternity packages• Flexible Working Arrangements• Life Assurance• Enhanced Pension Scheme• Additional Annual Leave• Private Medical Insurance• Cycle to Work Scheme• Employee Assistance Programme• Retail Discounts• Childcare Assistance• Season Ticket Loans• Sick Pay Schemes• Personal Development Plans• Company Car/Car Allowance• Electric Vehicle Scheme
