Pinnacle Group are looking for a Part-Time Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears and ensure we maximise income recovery.You will be guided by the PFI Income Manager and work with the housing management team to ensure delivery of the arrear targetsYou will be joining our Housing Team based in Brixton. The Housing team operates a large mixed portfolio of new and existing Affordable Homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.This is a part-time permanent office-based role working 22.5hrs across 4 to 5 days between 9am and 5.30pm. Travel will be required to our Brixton, and on occasion to other offices in the PFI contract to provide support/cover if needed, (Brockley, Canning Town and Holborn offices).Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up toour valuesof Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities:Contact tenants to recover outstanding rent and charges using all available methods, letter, emails, telephone, and text messages and home visits, as necessary.Drafting instructions for legal possession proceedings, serving Notices, home visits, applying for direct payments, attending court on behalf of the Council and providing appropriate advice and support to enable residents to sustain their tenanciesAgree and monitor repayment plans.To identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals to the Welfare Advice & Financial Inclusion OfficerTo communicate and liaise effectively with the Local Authority regarding Housing Benefit claims, with the DWP regarding Universal Credit claims, Social Services and any other relevant agenciesTo provide arrears actions and debt reports for the Income ManagerReferring accounts to solicitors and liaising with them to obtain settlement of outstanding arrears balances.To take ownership of any customer complaints or queries, liaise with the housing team to resolve them and provide timely feedback to the customer.To attend all housing and Income meetings when required.Key requirements:Experience of working in Income collection for rents or service charge collectionWell-rounded knowledge of welfare benefitsStrong communication skills.Strong numerical and reporting skills.Proficient in MS office applications (Word, Excel, Outlook)Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Car/Car AllowanceElectric Vehicle Scheme
