Pinnacle Group are looking for an experienced Leasehold Services Officer to deliver leasehold and front line services, instrumental in managing and optimizing service charge processes. You’ll will be a specialist in leasehold management with excellent knowledge of leasehold legislation and best practice. You will promote excellent communication and query handling with a focus on continuous improvement and customer satisfaction.You will be joining our Home team based in Canning Town, London. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.This is fixed term position ending 31st March 2026.Who We ArePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.Who We’re Looking ForWe’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.Key responsibilities:Manage the leasehold inbox for queries relating to leases and charges in line with the leaseCarry out all transactions on the relevant area database for change of leaseholder/ transfer of funds/update new leaseholder details, etc.Respond to queries regarding Income Recovery of service charge and major work billsResolving service charge disputesAnswer telephone calls, deal with day-to-day queries, record messages and relay them promptly and accurately.Key requirements:Proven experience in service charge managementAbility to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing prioritiesStrong analytical skills with attention to detail.Excellent communication skills, both written and verbal.Excellent standard of customer serviceChartered Institute of Housing qualified (Ideal)Our OfferThe more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.Maternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Car/Car AllowanceElectric Vehicle Scheme
