About The Company
£57,000 - £60,000 a year and £3,000 Car Allowance
Location: National
Job scope:
Lead the performance of the Supported Living Division, providing support, guidance, and direction to a team of directly line-managed leaders and allocated support functions in achieving quality, customer, financial and growth targets. In addition, you will be the central coordination point for the allocation of all non-directly line managed support.
Job Responsibilities:
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- Operate all locations to achieve GOOD or OUTSTANDING ratings with the CQC / CiW (or country specific equivalent) utilising internal audits.
- Achieve year on year improvements in Individuals We Support satisfaction surveys
- Direct leadership, people management and career development of the leaders.
- Exceed EBITDA and KPI measures with an emphasis on; appropriate occupancy, the permanent eradication of agency and direct labour cost controls- including the management of absence.
- Matrix management of regional support teams and partnership with Divisional Director and support teams.
- Identify and propose the use of capex and resources to drive new revenue and quality improvements- ensuring a robust return on investment on any expenditure, and minimised void liabilities.
- Develop effective partnerships with key third party organisations e.g., Local Authorities, NHS, CQC always acting as an ambassador for Salutem Care and Education
- Create and maintain a culture of sharing best practice, collaborative working, communication, and resource utilisation between geographically based teams- but also contribute companywide and best practice, nationally.
- Create a strategic plan each geographic region, to ensure sustained growth and re-purposing of services where they may not be fit for purpose.
- Where a service may not be fit for purpose or have quality issues- lead on a robust service improvement plan that has been jointly implemented, using support functions as required.
Key Tasks.
Care Quality/Service Improvement:
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- Ensure there is consistent quality service delivery for Individuals we Support, their Circles of Support and Team Members, which is always transparent and demonstrated by the leadership teams within the locations.
- Identify and project-manage with support functions, opportunities for business development, including re-developments, new services, and partnership working with commissioners.
- Represent the company, and its interests with a wide range of external contacts.
- Ensure that the service development plans are embedded and driven to accomplishment. Support leaders and liaise with the Support teams, facilitate and co-ordinate Quality Improvement. As Regional Director you will own and lead the service improvement plans
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- Lead transformation and operational performance improvements, utilising the support of the team
- Deliver service improvement via the effective management of complaints, compliments, and feedback, ensuring that lessons are learnt, and reflective practice is completed and shared
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Financial/Commercial:
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- Input into budgets, objectives and targets for each leader and their locations, including new services and growth, ensuring occupancy targets are met and exceeded. Manage and optimise the commercial performance of locations to ensure budgets/targets are met or exceeded, closely managing any debt levels within them and that costs are managed in line with budget and identify opportunity for efficiencies.
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- Actively seek opportunities to develop effective commercial partnerships with key third party organisations e.g., Housing Partners, Local Authorities, NHS etc. ensuring that forecasting occupancy targets are met, and admissions are planned in line with budget and admission processes are followed robustly using Salesforce and other internal systems.
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- Actively work with leadership teams to eradicate all agency usage and ensure that our own team members are supporting the people we support, including future planning all developments with zero agency use.
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People:
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- Remove any barriers and ensure leaders have ready access to, and support from, internal and external support services to achieve maximum performance against key goals and objectives. You are also responsible for ensuring leaders update and use the internal systems effectively and appropriately.
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- Coach and mentor leaders to support their professional and personal development and actively manage a talent pipeline to maintain management and leadership strength across Salutem Care and Education.
About The Role
Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values.
Our values:
🌟We are Supportive by promoting opportunities for everyone so they can reach their full potential
🌟 We are very Ambitious to provide the best possible outcomes for the people who use our services
🌟 We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders
🌟 We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
🌟 We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do
🌟 We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
🌟 We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities
Why choose us?
At Salutem Care and Education, we believe that happy employees create a positive impact. That's why we prioritise the well-being of our colleagues and their families. With our Salutem Extras benefits platform, we offer a comprehensive range of perks designed to support you in every aspect of your life. Some of our benefits are:
Emotional Support Benefits:
✅Employee Assistance Programme - 24/7 emotional, financial and legal support for you and your partner from qualified counsellors.
✅Hub of Hope - where you have access to the UK’s leading mental health data base
✅Medito App - allowing you to explore how meditation can boost your wellbeing
✅Bereavement support – licensed counselling service, support groups and resources
Medical Support Benefits:
✅Free Online GP – 24/7 access to a qualified GP for you and your household prescribing to a pharmacy near you at a time that suits you
✅Health Cash Plan – for a price of a coffee a week, you can claim back on a range of healthcare expenses
✅Cancer Cover – Our cover can support you with bills, alternative therapies and much needed time out in the unfortunate event of a diagnosis
✅My Menopause Centre – Discounted access to an ‘Outstanding’ CQC provider where treatments are tailored to your needs and information is evidence based
Financial Support Benefits – annual savings per household is over £1000!
✅Wagestream - Where you can receive flexible pay, savings buildings, credit building card, flexible loans at competitive rates, chats with a trusted expert and benefits tracker
✅Freeze your utility bills – saving you up to £329 per year on your energy bills.
✅ Money helper – get a personalised action plan to help you stay on top of bills
✅Life Assurance – protecting you from day one of employment
Physical Support Benefits:
✅Online workouts – easy to follow videos to work out from home or at the gym
✅Cycle to work scheme – with salary deductions, save on tax and NI costs
✅ Gym discounts – no join up fees and up to 20% off gym memberships country wide
✅National trust and discounted days off – wide range of activities for you and your family
Still not convinced?
👍We have been recognised as a Top Employer in the United Kingdom.
👍We have been named as a Top 50 Inspiring Workpace.
👍We are a Disability confident committed company.
👍We employ nearly 3000 colleagues and support nearly 2000 people.
👍We have a high percentage of Good or Outstanding homes and all our children’s home are rated Good or Outstanding.
