Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations.Location: Kensington PalaceSalary: £37,000 per annumShift Pattern: 45 hours per week, 5 over 7, Daytime shiftKey Responsibilities:Oversee the daily operations of the restaurant/café, ensuring smooth service during busy periods, particularly in peak season, when managing a large volume of customersLead, train, and motivate a team of approximately 15 people, ensuring high standards of service, communication, and teamwork, especially during busy timesOversee the self-service setup, ensuring customers can easily navigate the space, maintain cleanliness, and promptly receive their orders while providing excellent customer serviceManage the operational flow of up to 1000 covers a day, ensuring that service is efficient, customer satisfaction remains high, and any issues are resolved quicklyMaintain high standards for food and beverage quality, cleanliness, and overall presentation, making sure that all health and safety guidelines are followedHandle customer inquiries and complaints with professionalism, ensuring that any issues are addressed and resolved promptly to maintain positive customer experiences and reviewsWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesJob Reference: com/2603/47610001/52728245/SU #Gather and GatherCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
