What we are offeringSalary of £27,328.Permanent and full-time position.37.5 hours per week, Monday to Friday.Site based role at HMP Addiewell.Please see attached benefits guide for everything we have to offer.___________________________________________Your Role as a Technical Operations TechnicianAs a Technical Operations Technician, you will be the first point of contact for IT-related support at HMP Addiewell. You’ll work closely with the Technical Operations Manager and Engineer to troubleshoot issues, identify improvements, and support users across various systems including CCTV, alarms, access control, and networks. Your work will be essential in ensuring the smooth operation and security of the prison's technical infrastructure.In this role, you will complete daily checks and tool audits, manage change requests such as new user setups and access controls, and support the delivery and installation of equipment like phones and printers. You will also manage stock control, log incidents, produce user guides, and oversee third-party contractors during on-site work. Your attention to detail and ability to prioritise will ensure that incidents are resolved promptly and all systems run efficiently.You'll also play a part in site procurement processes, from raising purchase orders to receiving goods and resolving any issues with deliveries. This hands-on role is vital in maintaining operational continuity and contributes directly to the secure and effective running of the prison.Please see the attached job description for a more detailed list of the main responsibilities.___________________________________________The Ideal CandidateEssential:Familiarity with Microsoft Office 365.Strong knowledge of Windows 10 and 11.Experience in a First Line Support or similar IT role.Ability to work independently and as part of a team.Excellent attention to detail and workload prioritisation skills.Eligible to obtain SC clearance and pass Disclosure Scotland checks.Willingness to work outside normal office hours when required.Desirable:Previous experience supporting CCTV, alarm, or access control systems.Understanding of IS&T security standards such as ISO27001 and GDPR.Experience within justice or secure environments.___________________________________________Why join us?At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.To be considered for an interview you must:have a disabilitydefined by the Equality Act 2010.provide evidence in your application that you meet the minimum criteria in the job description.meet all of the qualifications, skills or experience defined as essential.
