Exciting careers.At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Helpdesk Operative to join our team and play a key role in driving excellence and innovation About the RoleLogging Updating and closing Requests on the helpdesk System.Contacting the relevant site ensuring that the requested task is issued to the relevant site person. Liaise with key teams on all sites (for example site FM, caretakers or cleaning staff) to ensure all issues are resolved.Ensuring all work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's. Required to use CMMS software.Analyse helpdesk open call reports ensuring that they are progressed in accordance with contractual timescales.Assist in the preparation of monthly reports for our contracts by providing information required in a timely manner. Maintain and update all data records as requested. Posting of invoices to our Accounts system and ensuring that all costs have been approved by the relevant person Processing payroll when needed and assist with on site time management systems administrationAddressing Supplier queries.Assist with Month end closing of accounts.Support the team and Contract/Facilities Managers in day-to-day contract administration.Assist with the placing or purchase orders for goods or services for the PPP contractsProvide audit support to track actions following internal and external site reviewsProvide support to contract management with general office administration – minuting meetings, documentation managementAd hoc duties as required.What We’re Looking ForAn understanding of contracts and key performance indicators.Experience in using Excel at advanced level. Experience with Outlook and Word.Previous experience in a similar role in an office administration Exemplary attention to detail and excellent communication skills.Self-motivated, enthusiastic and professional.Proven ability to work under pressure. Strong customer service and administration skills.The ability to make decisions, take ownership and use your own initiative to resolve problems.Ability to complete basic bookkeeping & accounts dutiesWhat We OfferA competitive salary and benefits package.Opportunities for professional growth and development.A supportive and inclusive work environment.The chance to make a difference in [specific impact area, e.g., client satisfaction, sustainability, or operational excellence].What we offer:Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a 24hr virtual GP ServiceThe Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).Save for your future by becoming a member of the Mercer Aspire Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Ready to be part of something greater? Apply today and start your journey with Sodexo!Friendly customers. Vibrant communities. Exciting careers.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applicationsPackage DescriptionHelpdesk Operative€36.000 per annum39 hours per weekMonday - Friday 07.45am - 6.00pmCompetitive Salary with Excellent Benefits About The CompanyAbout SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.
