Are you passionate about ensuring high-quality, safe, and effective healthcare services? We are seeking a dedicated Quality Lead to oversee clinical quality and effectiveness within the Surrey Children and Family Health Business Unit.This is a high-profile leadership role responsible for driving excellence in clinical governance, compliance, and service improvement across a diverse portfolio. You will work closely with senior leadership and external partners to ensure regulatory compliance, uphold professional standards, and enhance patient safety and experience.As the Quality Lead, you will play a pivotal role in maintaining and improving key quality functions, including medicines management, safeguarding, infection control, health and safety, and regulatory compliance (CQC). You will also be instrumental in supporting transformation and improvement initiatives, ensuring that efficiency does not compromise service quality.If you are a strategic leader with expertise in clinical governance and quality assurance, and you thrive in a collaborative and dynamic environment, we invite you to join us in shaping the future of high-quality care.Your BaseFlexible/Hybrid working, base location to be agreed If appropriate - however it is envisaged the post holder will have a presence within services regularly/throughout the working week (as agreed).If you're ready to take on this rewarding role and advance your career in a supportive and innovative environment, we’d love to hear from you.Package DescriptionWhy Join Us as a Clinical Quality Lead?Step into a role that values your expertise while offering unparalleled support for your professional and personal well-being. With a competitive Band 8b salary with Agenda for Change Terms & Conditions and access to the NHS Pension, this position is designed to reward your dedication and skills.You’ll benefit from exclusive perks such as:Financial Savings: Discounts on everyday purchases, cashback, and vouchers for special moments through My Reward Hub.Flexible Pay Access: Get your wages as you earn them, avoiding financial stress during life’s emergencies.Wellbeing Support: Comprehensive online and face-to-face resources for mental and physical health, career coaching, counselling, and post-trauma assistance.Continuous Development: Access bespoke career pathways, eLearning, and ongoing CPD opportunities through our ‘Outstanding’ learning team, The Learning Enterprise.Innovative Environment: Work within an open culture that values your ideas, supported by £100,000 annually in innovation funding to help you shape the future of health and care.Commitment to Excellence: Join a team with a proven track record of high-quality care, with most services rated as “Good” or “Outstanding” by the Care Quality Commission.Thoughtful Extras: Enjoy free tea, coffee, and milk at your base location – because the little things matter too.Make a difference while working in an organisation where your contributions are valued, supported, and celebrated. Be part of changing lives by transforming health and care.Main ResponsibilitiesCommunication & Relationship ManagementProvide senior clinical support to the Business Unit (BU) Senior Leadership Team, ensuring clinical performance aligns with contractual and business objectives.Facilitate cross-service learning and monitor subcontractor compliance with performance agreements.Ensure the Senior Leadership Team has access to critical clinical quality and safety data.Analytical & Judgmental SkillsDevelop and embed audit plans to support service quality assurance.Interpret and communicate complex, sensitive clinical data to multidisciplinary teams.Lead reporting on CQUIN, QOF, KPIs, and Safety Events.Planning & OrganisationProvide expert advice and support across service teams.Produce key reports, including the Quality Assurance & Risk Report and Board reports.Ensure robust clinical governance systems are in place.Patient Care & ExperienceEnhance patient satisfaction and experience, integrating innovative service improvements.Ensure evidence-based care practices and share learning from incidents, complaints, and investigations.People & HR ResponsibilitiesProvide specialist training on quality assurance, risk management, and patient safety.Support HR investigations, including disciplinary processes.Information ManagementMaintain clinical and non-clinical records, ensuring data integrity.Act as Deputy Caldicott Guardian, ensuring safe and appropriate data sharing.Audit & ResearchConduct clinical governance reviews, ensuring compliance with NICE guidelines.Utilise benchmarking data to drive quality improvements.Autonomy & Decision-MakingOperate independently within agreed frameworks, escalating risks as necessary.Adapt to evolving priorities and manage workload effectively.Financial & Resource ManagementLead financial initiatives, including business case development for quality improvements.Ensure cost-effective service delivery and budget alignment with quality priorities.Health, Safety & Risk ManagementInvestigate patient safety incidents and maintain a robust BU Risk Log.Ensure risk management policies reflect national safety and governance standards.Policy & Service DevelopmentIntegrate national quality and safety guidelines into local policies.Champion Quality Improvement, advising and training colleagues.Quality & ComplianceEnsure services meet CQC, NICE, and contractual clinical requirements.Embed quality assurance processes across all service areas.For a full list of responsibilities please see attached job description. The Ideal CandidateEssential QualificationsDegree-level educationKnowledge & SkillsStrong knowledge of professional regulation and evidence-based practiceExcellent communication, organisational, and interpersonal skillsAbility to prioritise, meet deadlines, and manage time effectivelySkilled in facilitation, coaching, and influencing senior teamsExperience in patient safety investigations, action planning, and embedding lessons learnedStrong analytical skills, including data audits and benchmarkingChange Management & Clinical EffectivenessProven success in service mobilisation and change managementExperience in clinical guideline development and working with multidisciplinary teamsPersonal AttributesSelf-motivated, detail-oriented, and able to work independently or in a teamStrong decision-making, negotiation, and problem-solving skillsAbility to work under pressure and meet tight deadlinesCommitted to continuous learning, equality & diversity, and health & safety policiesProfessional, discreet, and adaptable to flexible working hoursDesirable CriteriaQualificationsRelevant clinical qualification and healthcare registrationMaster’s level education or equivalent experienceExperience5+ years post-registration experience in health or social careExperience with clinical safety assessments (DCB0160) and Caldicott Guardian responsibilitiesAdditional Knowledge & SkillsUnderstanding of safeguarding, hygiene code, controlled drugs, health & safety, and CQC regulationsCompletion of NHS Digital Clinical Safety Foundation Course (CSO training)Other requirements: Car driver with own car insured for business useFor a full list of requirements please see attached job descriptionAbout The CompanyWe change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. 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