In a NutshellWe are actively seeking a Night Porter at Fanhams Hall in Ware, Hertfordshire who will be responsible for the Hotel, the guests and the operation during the night period. You will be required to work 32 hours, 10.45pm -7:15am.Package DescriptionAnd now for the good stuffHospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:29 days holiday (increasing with length of service) Prorata for part time50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.BCorp member and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeMain ResponsibilitiesLots to do but lots of funAs Night Porter you will be responsible for;Maintaining our luxury standards of cleanliness and service at all timesOperating cleaning machinery in accordance with guidelines givenWorking with cleaning chemicals in line with COSHH guidelinesAttend to guests needs and requirements, including arrivals and departuresSet up conference and banqueting rooms as requiredResponsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislationRegular patrols to check security and safety of property and guestsTo work as part of a team and to constantly evaluate, train and improve the experience of our guestsEstablish and maintain effective employee relations across departmentsTo ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alikeThe Ideal CandidateAn keen eye for detailPrevious experience as a night receptionist or porterThe ability to work alone and as part of a teamThe ability to work through the nightGood communication skills and a high level of spoken EnglishExceptional organisational skillCustomer service skillsTo have a great personality and be genuine, approachable and attentiveComputer skillsPositive attitudeFlexibilityAbout The CompanyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look forWe want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
