We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.The job involves providing a high level of service to the citizens of Coventry who require transportation to and from schools, day care centres for older people, colleges and centres for citizens with learning difficulties. Therefore you will understand the importance of confidentiality, be sensitive to the needs of others and a strong communicator.We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Passenger Transport Services (PTS) Coventry is responsible for delivering transport services to approximately 1200 special educational needs and vulnerable adult passengers daily. As a result, our customers can access and take part in the following wide range of services and activities:Social care transport for adults with learning difficulties and older people to day care and/or learning opportunitiesEducation and learning, home to school transport for children and young people with special educational needs and/or physical and/or sensory impairmentsTransport to school, contact or medical appointments for children who are looked after by the authorityHealth related services including the provision of clean linen to residential homes and people cared for in their own homes; and Employment related servicesPTS employs approximately 180 people equating to 130 full time equivalent roles, operates a fleet of over 80 passenger carrying vehicles. The majority of which is used to commission transport from taxis and external transport providers.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.What is the job role?This role involves: Lead, manage and motivate passenger transport co-ordination officers, and front-line staff in the delivery of a high quality, timely, and customer focussed passenger transport service and associated activities.Assist in the development, review and update of passenger transport (and related activities) policy in line with all legislative requirements, and best practice (i.e. health and safety, road traffic/transport law and regulations, Disability Discrimination Act) in consultation with all stakeholders, to ensure continuous improvement and innovation in service delivery.Co-ordinate the collation of information from within the Service Area to enable the provision of accurate statistical data as required. Develop and maintain databases as necessary and generate required reportsCarry out the duties of the post in ways, which support the dissemination of good practice within the context of the PTS Values and aims of the serviceThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).Who are we looking for?You will have an understanding of special needs and its application in a passenger transport environment and awareness of disability issues in the context of service delivery including compliance with Disability Discrimination Awareness ActYou will need to have good verbal and written communication skills, to be able to work with SEN, schools, parents and day centres, as well our other internal colleagues to ensure clients with specific special needs have access to the appropriate transport that meets their individual requirements You will have strong emotional intelligence with an ability to manage pressure for yourself and those you supervise through strong organisation and planning skills, that is coupled with excellent people management skills.Training and support will be offered for the successful applicant If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date(s): 19th March 2025 About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.We are cutting-edge, challenging, youthful, vibrant and diverse.At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
