We are seeking to recruit a skilled and enthusiastic Technician to join our dedicated IT Department. Our IT Team administers and supports the network infrastructure and its staff and pupil users in a key area of the School's provision. George Heriot’s School utilises a Cisco/Meraki network, VMware virtualisation, Windows Servers and Windows 11 clients. Microsoft Windows Active Directory, Entra ID, Intune and Microsoft Office 365 are used across the school and managed by the IT Department. Reporting to the Infrastructure and Cloud Services Manager, the day-to-day duties of the IT Technician will include providing the diagnosis and solutions for technical problems related to hardware, software and network connectivity, managing their workload through the helpdesk ticketing system. You will support teaching and school staff with the use of various software packages used throughout the school, such as Microsoft Office 365 and a variety of education packages. You will also support the logistics of IT hardware which at times may require transporting and lifting across the school campus. This is an excellent opportunity for a recent graduate or candidate with experience working in an entry level IT role, to develop their career and gain exposure to the wider IT environment utilising industry standard technologies. Ongoing certification and training can be provided and supported. Package DescriptionWhen you join the team at Heriot’s, you become part of our community, where the contribution of every individual is important and valued. The Heriot’s motto, to “distribute chearfullie”, is at the heart of school - distributing of kindness, of support and of generosity remains as live today as it was in 1628 when George Heriot founded the school.Our most recent staff survey reported that 97% of employees at Heriot’s feel motivated and happy to work here and we aim to provide a friendly, welcoming, and supportive environment for all of our people. This aim is reflected in the package we offer which, for Support Staff, in addition to basic salary, includes:Generous pension scheme (up to 11% employer contribution with 5% employee contribution)Enhanced sick pay, maternity and paternity payFamily friendly policies (Including Personal Emergency Leave Days)Annual review and opportunities for training and continued professional developmentTravel to work schemesSchool Fee Remission (non-contractual benefit)Employee Assistance programme, including 24/7 counselling helpline and high street, supermarket, and general retail discountsOpportunities for involvement in the wider school communityWe aim to attract and retain a diverse group of talented people, who are committed to upholding the school’s ethos. As an Equal Opportunities employer, we welcome applications from all sections of the community.Main ResponsibilitiesFurther details about the role and its requirements are contained within the Job Description The Ideal Candidate The successful candidate will hold the following skills and qualifications Educated to degree level in a relevant discipline or HND/ HNC level at minimum.Proven experience in an IT helpdesk or technical support role.Preferred Qualifications CompTIA A+, or other relevant certifications.Skills and Attributes Required Ability to work individually and as part of a team.Forward thinking with the proven ability to use own initiative.Ensure high levels of customer satisfaction through effective communication and prompt resolution of issues.Willingness to undertake training and development in line with business requirements and growth.Strong knowledge of Windows operating systems.Familiarity with Microsoft Office Suite, email clients, and remote support tools.Excellent general IT technical skills.Basic understanding of networking principles and troubleshooting.Strong analytical and problem-solving abilities.Proficient in using helpdesk ticketing systems such as Zendesk, ServiceNow, or Freshdesk. Additional InformationHeriot’s is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007 and the successful candidates will be required to obtain membership of the PVG scheme.Please note that parking is not available on our campusGeorge Heriot’s Trust is an Equal Opportunities employer and we welcome applications from all sections of the community.George Heriot’s School is governed by George Heriot’s Trust, Scottish Charity number SC011463About the school/organisationGeorge Heriot’s School
George Heriot’s School is Edinburgh’s leading independent school. Academically proven and recognised as sector-leading by Education Scotland in June 2024, the school’s best practice expertise in wellbeing, equality and inclusion, and in raising attainment and achievement, is acknowledged. The school has 1,670 pupils aged from 4-18, with a distinct family feel shaped by its 400-year motto: I distribute chearfullie. Working hard, being kind, and being yourself are the values which bind staff and pupils into a cohesive whole. Put simply, Heriot’s cares about its staff and pupils.
As Edinburgh’s oldest school, Heriot’s was founded through the generosity of George Heriot, jeweller and goldsmith to the court of King James VI/I and his wife Queen Anne. Goldsmiths at that time were the principal money lenders and Heriot was able to amass a small fortune which he left to found a school for the ‘poor bairns of Edinburgh’. Since it opened, the Foundation at Heriot’s has developed an unrivalled understanding of providing bereavement support and over the years has educated in excess of 5,700 Foundation pupils, each of whom received a fully funded education in keeping with the Founder’s wishes.
Separately, the school has continued to apply the transformative powers of education, opening 21 Out Schools in the 1800s which educated over 100,000 boys and girls in Edinburgh before the advent of the Children’s Act, and more recently supporting Serbian, Syrian and Ukrainian refugees to build a better life in Scotland. Each year the school spends approximately £1.3 million to support the education of bursary and Foundation pupils.
Today the school is an award-winning beacon: the only school in Scotland to receive the Gold Award from SAPERE for its teaching of philosophy in Junior School; awarded a third consecutive gold award for being a UNICEF Rights Respecting School and being voted the Sunday Times School of the Decade by readers in their Parent Power survey.
