We are looking for a dedicated and organised individual to support the day-to-day running of multiple outpatient clinics at our Farnham site. This part-time role (35 hours per week) requires strong multitasking skills and a commitment to delivering high-quality patient care alongside our friendly team of nurses and clinicians. Responsibilities include assisting with administrative and non-nursing duties under the OPD Manager’s guidance, ensuring smooth clinic operations, and working closely with the Outpatients Reception Team. Flexible working hours between 08:00 – 18:00, Monday to Friday, are required. Package DescriptionAs a Healthcare Assistant based in Farnham Surrey you will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: A salary of £22,369.35-£23,000.00 pro rota with access to our group pensionAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearFree tea and coffee at your base location Main ResponsibilitiesThis list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: - To effectively communicate within the nursing and multidisciplinary teamUse of electronic patient record systemParticipate as a team member to ensure that patients receive a friendly, efficient and effective service.Ensure patients are supported throughout their journey and are treated with respect and dignityTo report any changes in the patients’ condition and situation as appropriate and update the nurse in charge of actions or advice givenShare learning/knowledge and instruct less experienced or new staff and apply all training to working practiceValue own and colleague’s contributions to the teamTo support the qualified nurse in the daily allocation and planning of work and to comply with the allocationFacilitate a clean OPD environment meeting current standards in infection controlResponsible for the escalation of any unresolved risks to the OPD Matron/ Sister/ Charge NurseUse equipment appropriately according to training, instruction, or relevant competenciesUse stock control and rotation to avoid wastage and exercise a personal duty of care in relation to equipment and resourcesThe Ideal CandidateThe ideal candidate will have:QualificationsA good general level of literacy and numeracy.Basic keyboard skillsKnowledge & SkillsAbility to form sound relationships within the wider teamGood communication skillsBe able to prioritise workloadsAbility to respect confidentialityExperienceExperience of working with the general publicPersonal AttributesFriendly and empatheticSmart appearanceProfessional approachFlexibility and a willingness to work as part of a teamDesirableEducated to GCSE or equivalent levelNVQ 2 in nursing practiceCustomer Service ExperienceAbility to multi-taskPrevious Outpatient experiencePrevious NHS experiencePrevious Team rolesAbout The CompanyWe change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
