Hours:This is a permanent position working full time hours (36 hours per week, Monday – Saturday to support operating hours in the branches). There is also the requirement for you to be ‘on call’ to provide support to branches out of hours.Closing Date:Thu, 27 Feb 2025We are recruiting for a Branch Network Regional Manager to work across our Southern Region. Our Branch Network Regional Managers oversee and manage the operation and performance of multiple branches within their region. For the Southern Region this is 19 locations ranging from Plymouth to Bristol, Oxford across to St Albans, down through London to Guildford, Dorking and Reigate, and includes over 100 colleagues across the region. The role requires effective planning and team leadership to ensure we provide outstanding support and advice for our customers, achieving alignment with strategic priorities and business standards. You will be responsible for driving business growth, implementing effective operational practices, and enhancing customer satisfaction to ensure regional expectations are achieved. You will also provide support to the Director of the business area you will operate in, Branch and Money Direct. This will include contribution to the develo
pment of future customer focused initiatives and engagement within the communities we serve. Who Are We?Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Together, you can help us build a better Society! Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. What Will You Be Doing As A Branch Network Regional Manager?The role of Branch Network Regional Manager is an integral role within Skipton Building Society, the role includes but is not limited toLeading, developing and motivating Branch Managers and colleagues to deliver exceptional customer service and achieve performance and quality outcome expectations, through a culture of sales through service, with a clear priority of good customer outcomes. Developing and implementing business plans to achieve strategic priorities and regional expectations, enhancing customer support through advice, guidance, and education. Supporting the development and delivery of an exciting and ambi
tious change road map to provide outstanding customer support and experience. Ensuring smooth and efficient regional operations, including branch management, regional recruitment, customer services and engagement with key support functions. Ensuring Business Contingencies are up to date, understood and easily actionable if required to avoid customer dissatisfaction. Overseeing regional budgets and cost control to optimise member benefit.Ensuring all regional activities are delivered in line with internal quality and regulatory standards. Ensuring the Training and Competence framework is delivered in region to support colleagues in role.Leading development to enhance customer satisfaction and engagement, ensuring their needs and feedback are prioritised. Building and maintaining relationships within our local communities creating strong engagement to support our customers and the areas in which they live.What Do We Need From You?Proven leadership skills with the ability to influence, engage and inspire teams across multiple locations.Experience of developing business plans to achieve strategic growth.Skills in developing and implementing strategies to drive growth and achieve expectations.Strong analytical and problem-solving abilities, you will be able to analyse complex data to inform future regional growth.A commitment to role modelling behaviours and ways of working that align with Skipton Values.Excellent communication and coaching/feedback skills.Knowledge of retail distribution, cus
tomer propositions and regulatory requirements - specifically in relation to savings and financial advice.Knowledge of business management across a branch network.Insights into community engagement with an understanding of how to build strong and purposeful relationships. What Is In It For You?Your salary expectations will be discussed ahead of interview. As well as base salary we offer a generous benefits package, detailed below. As this is a multi-site role with the expectation for you to spend time at all branches within the region, we provide a car allowance and travel expenses. This is a permanent position working full time hours (36 hours per week, Monday – Saturday to support operating hours in the branches). There is also the requirement for you to be ‘on call’ to provide support to branches out of hours. We have a range of other benefits available to you includingAnnual discretionary bonus scheme 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.Holiday trading scheme allowing the ability to buy and sell additional annual leave days.Generous employer matched pension contributions – up to 10% per annum. We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).There are always initiatives to get involved with charities with three paid volunteering days for you to use e
ach year.Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.A commitment to training and development.Private medical insurance for all our colleagues.Salary Sacrifice Scheme for hybrid/electric car.