Fabrications Office Administrator
The Role:
The Fabrications Office Administrator is responsible for dealing with incoming customer enquiries, keeping customers up to date on the progress of their orders. Processing small orders, obtaining material quotations and placing orders using the costing system.
Key Responsibilities:
Incoming Enquiries and Orders
Monitor the departments shared mailbox for incoming orders and enquiries. Liaise with the Commercial & Contracts Manager to determine who will manage each enquiry. Update the fabrications job register and create electronic job files.
Procurement
Liaise with suppliers to obtain the best value for money on materials required for projects and stock.
Quotations to be provided and correspondence saved within each project.
Process purchase orders in the costing system and save correspondence within each project folder.
Provide updates to the Fabrications team on lead times to assist with production planning.
Delivery dates are to be agreed with suppliers and chased if they are not delivered within agreed timescales.
Develop relations within supply chain to obtain cost effective procurement.
Update department managers on supplier performance as required.
Estimating and Quotations
Calculate time taken to manufacture components, installation, material and transport costs for small orders.
Provide quotations to customers for small orders.
Liaise with the customer on queries to ensure quotations are provided to correct specifications.
Ensure quotations are provided within agreed timescales.
Follow up on all quotations supplied to determine if we have been successful and confirm reasons why not where quotations have not been won.
Order Management
Issue work to the Operations Team; drawing approval document, drawings, workshop checklist and materials list. Provide support to the team to ensure requests are fully understood.
Confirm completion dates with the Operations Team and monitor progress throughout the manufacture process.
Issue all revised drawings to the workshop as required using the relevant documentation to ensure all historic drawings have been removed from operations.
Customer Service
Ensure the level of service provided to BCS customers is of the highest standard and all communication is maintained.
Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business. Complaints process to be followed for all customer complaints.
Monitor projects due for delivery each day and follow up on all unconfirmed orders to prevent customer orders becoming overdue.
System and Process
Ensure the fabrications job register is updated with quotation information and customer orders. All documents to be saved in the projects folder structure.
Investigate credit requests and feedback to Management and Accounts Team where required.
Ensure processes are followed, providing Management with feedback to assist with continuous improvement. Contribute to the near miss procedure.
Assist with the annual stock check.
HSEQ
Ensure the correct PPE is used in the depots at all times.
Maintain excellent levels of housekeeping within you working area, ensure areas are free from waste and trip hazards etc.
Identify/Submit positive interventions where needed.
Work in conjunction with HSEQ policies and procedures.
Key measures & targets:
Efficiencies within the procurement process and cost saving
Customer satisfaction and feedback
Key relationships:
Suppliers
Customers
Head of Fabrications
Commercial and Contract Manager
Fabrications Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
Basic manufacturing knowledge with the ability to work from engineering drawings
Customer focused.
Knowledge of purchasing
Desirable
Basic auto CAD knowledge
Experience in the manufacture.
Experience in completing quotations for basic steelwork
Knowledge of material standards and grades.
About BCS Group:
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.
Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.
Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.
Caring and investing in you
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
Competitive salary
Company Pension
Life Assurance
Private Medical
25 days annual leave in addition to 8 public bank holidays and loyalty days
8 hours volunteering
Employee Assistance Programme to support your mental, physiological, and financial well-being.
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression.
Development supported by internal and externally delivered training.
Flexible working arrangements
Annual salary review
Continuous service awards
How to apply:
Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to careers@barhale.co.uk.
