Senior Business Consultant
* Full-time
Company Description
SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societ� Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms.
Job Description
As a Senior Business Consultant, you will leverage your expertise in the UK financial services sector to manage high-value client relationships, oversee complex client portfolios, and identify opportunities for improvement. This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, ensuring contracted commitments and service levels are met.
Key Responsibilities :
* Client Strategy and Relationship Management
* Develop and sustain strong relationships with strategically important clients, acting as a trusted advisor to align our services with clients' strategic goals. Collaborate with clients to identify and document clear, actionable project objectives that align with their business processes and regulatory requirements.
* Provide updates on current initiatives, highlighting progress, key milestones, and any adjustments needed to stay aligned with client expectations and evolving needs.
* Represent our clients internal across our business, acting as the voice of the customer within our organisation.
* Project Oversight and Service Delivery
* Oversee the end-to-end delivery of key initiatives, ensuring they meet established quality standards, timelines, and budgets.
* Coordinate with internal teams to mitigate risks, address security and compliance requirements, upholding service excellence.
* Lead project planning, monitor progress, and conduct regular service reviews with clients to provide updates, address concerns, and ensure that contractual commitments are met or exceeded.
* Develop and execute service improvement plans, ensuring clear objectives and actionable steps to enhance client satisfaction.
* Team Leadership and Development
* Provide coaching across the consultancy practice, providing guidance, support, and mentorship to enhance their skills and drive successful project outcomes.
* Foster a proactive approach to issue management, empowering the team to analyse, prioritize, and resolve incidents in a way that minimizes client impact.
* Continuous Improvement and Solution Development
* Proactively identify opportunities to improve client processes, increase operational efficiency, and enhance service quality.
* Conduct thorough root cause analysis for any incidents, developing and implementing preventive measures to avoid recurrence.
* Collaborate with clients to introduce new products or adjust existing processes to improve their operations and add value.
* Business Development and
