Service Desk Technician
* Full-time
Company Description
SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societ� Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms.
Job Description
Location: Yate, Bristol
Permeant, fulltime
�27,500 per annum + �2,000 shift allowance
Hybrid working: Minimum of 2 days in the offer per week
We are looking for a dedicated and dynamic Service Desk Technician to join our team. As a Service Desk Technician, you will play a crucial role in providing technical support and assistance to our clients, ensuring smooth operation and optimal utilisation of our banking software solutions.
What will the role involve?
* Handling daily computer security, software releases, and technology upgrades and helping resolve system alerts, liaising with teams across our global organisation.
* Providing first-line technical support to clients via phone, email, or remote assistance tools.
* Troubleshooting and resolving software and hardware issues promptly and efficiently.
* Documenting and tracking support incidents, ensuring timely resolution and proper escalation when necessary.
* Collaborating with internal teams to escalate complex technical issues and follow up on resolutions.
* Assisting in software installations, configurations, and upgrades for clients.
* Proactively identifying opportunities to improve service delivery and client satisfaction.
The Service Desk Technician team operate a 24/7 shift pattern providing Global support for our clients.
Shift pattern: Mon - Sunday:
* 2 days: 7am-7pm working from Bristol Office
* 1 day off then 2 nights 7pm-7am then 3 days off
Qualifications
What are we looking for?
* Previous IT service desk experience is not essential, we are open to applications from those with a passion for IT and high-quality customer service
* You'll also need to be a good team player and comfortable in taking ownership and making decisions of critical issues and escalating them correctly.
* Comfortable on working alone at times under pressure.
* If you have previous IT service desk experience, experience with Linux operating systems, AWS and / or Oracle database we would love to hear from you!
You may have experience of the following: Service Desk Technician, 1st Line Support, Helpdesk, Service Desk Technician, Helpdesk Technician, 2nd Line, IT Support Engineer, Systems Administrator, Network Engineer, etc.
If you do not have all of the above experience or skills we would still like to hear from you!
Additional Information
What are we offering?
At SBS, we're committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here's a snapshot of the benefits you'll enjoy as part of our team:
* Competitive salary: �27,500 per annum + �2,000 shift allowance
* H
