HCRG Care Group is looking for a dynamic and experienced General Manager to lead and oversee the operational management of our Community Services within our BSW (Bath, Swindon Wiltshire) business unit. This is a unique and exciting opportunity for an individual with a passion for delivering high-quality care, driving service improvements, and leading transformative change within the community healthcare sector.
You will be based at Great Western Hospital, Swindon, reporting into the Deputy Divisional Director. The successful candidate will be pivotal in ensuring the operational efficiency of the division, working collaboratively with clinical and operational teams to meet national standards, regional performance targets, and local healthcare priorities.
As a key leader, you will have the chance to shape the strategic direction of community services, develop innovative solutions, and play a central role in the delivery of patient-centred care. Your leadership will help drive the integration of services within the wider healthcare system, enhancing both patient experience and safety while contributing to the sustainability and growth of the community services we offer.
Package DescriptionAs a Band 8B General Manager, you’ll be part of our valued team at Great Western Hospital, Swindon
You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£62,215 - £72,293 with NHS Pension and full Agenda for Change terms and conditions
Free tea and coffee at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main Responsibilities
Lead and manage operational delivery for designated specialties, ensuring effective and efficient service provision in line with national, regional, and divisional performance targets.
Collaborate with clinical leads, matrons, and other key stakeholders to ensure workforce planning, quality control, and the successful implementation of community transformation programs.
Drive financial performance, including managing budgets, cost control, and delivering on financial and activity targets.
Shape the vision, culture, and values of the service, promoting engagement, innovation, and a commitment to excellent patient care.
Provide leadership and strategic direction for service development, transformation, and business growth, including contributing to the Aging Well Programme.
Act as a subject matter expert for community services, liaising with senior management and external stakeholders to support strategic planning and policy development.
Lead workforce development, ensuring that staffing resources meet the needs of the service and support professional growth and retention.
Ensure compliance with clinical governance and risk management frameworks, addressing complaints and incidents effectively.
For a full list of detailed responsibilities please see the attached job description
The Ideal Candidate
Masters level qualification or equivalent demonstrable experience
Evidence of management development
Experience in managing community health care services or clinical specialties
Track record of leading and achieving significant changes
Leadership of service development
Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patient care
Evidence of working with and influencing MDT team, including medical staff.
Strong communication skills including negotiation and influencing skills
Able to prioritise own workload, delegate appropriately and manage time effectively Good IT skills
Experience of successfully submitting cases to secure additional resources
Willing to work in other areas of the Trust or Trust-wide as and when required to do so
A driving license and access to a car for work purposes will be required for this role
For a full list of criteria please see the attached Job Description
About The CompanyWe change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
