About The Company
Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values.
Our values:
🌟We are Supportive by promoting opportunities for everyone so they can reach their full potential
🌟 We are very Ambitious to provide the best possible outcomes for the people who use our services
🌟 We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders
🌟 We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
🌟 We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do
🌟 We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
🌟 We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities
Why choose us?
At Salutem Care and Education, we believe that happy employees create a positive impact. That's why we prioritise the well-being of our colleagues and their families. With our Salutem Extras benefits platform, we offer a comprehensive range of perks designed to support you in every aspect of your life. Some of our benefits are:
Emotional Support Benefits:
✅Employee Assistance Programme - 24/7 emotional, financial and legal support for you and your partner from qualified counsellors.
✅Hub of Hope - where you have access to the UK’s leading mental health data base
✅Medito App - allowing you to explore how meditation can boost your wellbeing
✅Bereavement support – licensed counselling service, support groups and resources
Medical Support Benefits:
✅Free Online GP – 24/7 access to a qualified GP for you and your household prescribing to a pharmacy near you at a time that suits you
✅Health Cash Plan – for a price of a coffee a week, you can claim back on a range of healthcare expenses
✅Cancer Cover – Our cover can support you with bills, alternative therapies and much needed time out in the unfortunate event of a diagnosis
✅My Menopause Centre – Discounted access to an ‘Outstanding’ CQC provider where treatments are tailored to your needs and information is evidence based
Financial Support Benefits – annual savings per household is over £1000!
✅Wagestream - Where you can receive flexible pay, savings buildings, credit building card, flexible loans at competitive rates, chats with a trusted expert and benefits tracker
✅Freeze your utility bills – saving you up to £329 per year on your energy bills.
✅ Money helper – get a personalised action plan to help you stay on top of bills
✅Life Assurance – protecting you from day one of employment
Physical Support Benefits:
✅Online workouts – easy to follow videos to work out from home or at the gym
✅Cycle to work scheme – with salary deductions, save on tax and NI costs
✅ Gym discounts – no join up fees and up to 20% off gym memberships country wide
✅National trust and discounted days off – wide range of activities for you and your family
Still not convinced?
👍We have been recognised as a Top Employer in the United Kingdom.
👍We have been named as a Top 50 Inspiring Workpace.
👍We are a Disability confident committed company.
👍We employ nearly 3000 colleagues and support nearly 2000 people.
👍We have a high percentage of Good or Outstanding homes and all our children’s home are rated Good or Outstanding.
About The Role
The Vacancy & Referral Lead North Division will be responsible and accountable for ensuring a full Vacancy and Referral Process for Salutem is refined and managed effectively to increase and secure placements for individuals requiring access to Salutem’s services across our adult residential and supported living services in the North Division.
The key focus will be to ensure you facilitate the growth and effectiveness of referrals by driving, developing and maintaining the process and liaising with both internal and external stakeholders. The role will involve promoting Salutem services to existing and new commissioners and developing relationships that ensure we maximize the occupancy within all our services, enabling us to provide outstanding care.
Location: Home Based
Hours: 40 HPW- £30k and after 6 month probation moves to £35k.
The post holder will be responsible to the Group Head of Business Development and will
- Update and maintain Salesforce data as the Service User Register, making sure content is accurate and up to date:
- Recording the referral pipeline data on both SharePoint Tracker and Salesforce
- Monitoring and reporting on the reason for non-conversion of referrals.
- Complete the agreed process for all Enquiries through to Admission or Closure for all vacancies in the North Division
- Updating and reporting on new admissions/transfers/discharges, acquiring all relevant data from the relevant stakeholder group.
- Maintain the Salesforce database of external stakeholders contact details
- Advise the finance team of admissions/discharges/transfers within the organisation, changes in fee levels, observations and any other relevant changes
- Serve as the first point of call for enquiries / referrals, taking details and forwarding to relevant teams.
- Liaise with service managers regarding any enquiries they receive directly.
- Act as the Point of Contact for referrals arriving through Salutem generic referral email address and any group company website referral portal.
- Log and monitor new and existing contacts and fee changes.
- Support the development and distribution of Marketing mail shots by preparing stakeholder contact lists and bounce backs, obtain new contacts and ensure the necessary consent is in place, if required, for marketing
- Promote the organization and specifically services in the North Division with commissioning authorities through a range of media, marketing materials, Team meeting, Face to Face meetings
- Report on divisional occupancy, pipeline, admissions/discharges.
- Provide any ad-hoc report from the data in the Service User Register to internal staff.
- Support in the annual fee increase processes and procedures as necessary.
- Support the Business Development team in processing enquiries and referrals across all
divisions as and when required.
- Help Service Managers to co-ordinate assessments when required for new referrals and
to liaise with external referring parties on request.
- Support any conference / Provider / Commissioner event activity and be ‘front of house.’
if the Company is represented.
- Work closely with finance team ensuring correct fees are agreed with the referring body
prior to placement.
- Be the ‘go to’ person within the organisation for all referral and vacancy queries and
questions relating to vacancies in the North Division
- Respond positively and professionally to all referrals from commissioners, ensuring the
quality of information enables the identification of placements that meet the needs of
the people we support. - logging enquiries received where we are unable to provide a service at this time in such a
manner so that gaps in the market and future trends can be identified and analysed.
Personal Qualities
Supporting Salutem: Leads by example and represents Salutem positively and accurately.
Taking responsibility: Takes responsibility for, maintaining a no blame culture while ensuring people are accountable and can learn from their mistakes.
Solving problems: Anticipates risks and works across teams to deal with and find resolutions.
Valuing People we support Ensures that teams consistently deliver quantifiably excellent customer service.
Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively.
