Unique demands. Unique services. Unique roles
We are seeking a Contract Director to lead the delivery of services across 24 HMRC sites in the West Region. The role covers Hard FM (including compliance, projects, and billable works), Soft FM (cleaning, waste, reception, mailroom), Catering, Sustainability, Health & Safety, and Continuous Improvement.
Key Responsibilities:
Client Relationship Management: Drive profitable growth by fostering long-term, trust-based relationships with clients, ensuring high levels of satisfaction and value.
Business Strategy Implementation: Align service delivery with client needs, acting as the key strategic interface between clients and Sodexo functional teams to ensure smooth operations.
Account & Sector Development: Own, define, and manage sector and account development plans, leading change management processes and ensuring Service Level Agreements (SLAs) are met while driving innovation.
Business Development Support: Identify opportunities with existing clients to maximize growth and profit, selling additional services and expanding Sodexo’s offering.
Team Leadership & Profitability: Lead, manage, and develop direct reports, ensuring team success while maximizing contract profitability and meeting financial and service level targets.
Continuous Improvement: Drive service improvement initiatives, using customer insights to inform strategy and prioritizing areas for performance enhancement.
Change Leadership: Champion change, innovation, and the retention of Investors in People, acting as a Sodexo Ambassador and promoting continuous development.
Information Security: Being digitally and data led as a contract requires that all elements of Sodexo and the Clients Information security requirements are adhered to. You will lead the team to be proficient and complaint to all necessary Information security controls.
Join us to lead, innovate, and make an impact in a dynamic and challenging environment.
Key Requirements:
Significant FM leadership/management experience, delivering multi-service lines across multiple sites.
Proven success managing budgets, profitability, and large, diverse teams.
Strong relationship management at all levels.
Practical knowledge of technical and soft services, and operational excellence.
Proficiency in MS 365, CAFM/CMSS, and PowerBi.
Ability to handle complex financial data and shifting priorities.
Strong interpersonal and communication skills across all levels.
Experience with health, safety, and performance standards.
Desirable Qualifications:
NEBOSH National General Certificate or Diploma
IWFM or CIBSE qualifications
CIEH Level 3
Non-frontline security license
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A death in Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Package Description
40 Hours per week
Monday-Friday
£75,000 - £85,000 per annum
Car allowance
Eligible for a 15% bonus
Sodexo rewards and benefits
All offers will be subject to passing SC Clearance
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
