Season your career as an Office Response Desk CoordinatorWe\'re recruiting an experienced Office Response Desk Coordinator who is friendly, adaptable and can confidently manage general administrative duties on a full time basis, contracted to 37.5 hours per week. To perform a variety of tasks associated with Hard and Soft Services for ESS FM Contracts. Duties include but not exclusively – to sort & log all response desk requests. Plan and book PPM service task for sites. Provide support to business needs with duties delegated from Technical Services Manager. Distribute response desk jobs daily, carry out audits, organise & update work schedules as required. Complete administrative tasks relation to FM task for each location and site. You may also be required to carry out any reasonable additional tasks when instructed by the Technical Services Manager.Here\'s an idea of what your shift patterns will be: 5 out of 7 daysHere\'s what you need to know before applying:Your key responsibilities will include:To be polite, professional and friendly at all times with customers, clients and colleaguesTo ensure you are aware of and comply with all client and company health & safety procedures and standards at all timesTo ensure that any health & safety hazards, issues, near misses & accidents are reported to your Line Manager at the earliest opportunityTo maintain a clean, safe & hygienic working environment at all times, including personal hygieneTo provide the highest level of customer service by learning and demonstrating the ESS Way values and behaviours at all times to colleagues, customers & clients To actively participate in any team meetings & training as required by sharing your knowledge & experience with other team membersTo comply with any reasonable requests made by the client Facilities ManagerProvide cover in areas during periods of absence when requested by your line manager To ensure that any health & safety hazards, issues, near misses & accidents are reported to your Line Manager at the earliest opportunityTo maintain a clean, safe & hygienic working environment at all timesTo comply with any reasonable requests made by the client Facilities ManagerProvide cover in areas during periods of absence when requested by your line manager Maintain good housekeeping safety and hygiene practicesAssist in completion of and update risk assessments and safe systems of work, ensuring compliance. To actively gain customer feedback, passing information gained onto your line manager Log all jobs on CAFM Helpdesk raise weekly PPM’s, close jobs, ensure jobs are correctly allocated and carried out as per SLARecords Authority for Facilities & Services – point of contact foreach site and location for help with coding documents, where to store etc. Hold and attending team meetings Responding to phone calls, emails in a professional and timely mannerUpdate contractor’s database as requiredProvide monthly SLA statistics for all jobs, carry out audits in areas of responsibility, organise any training requiredProvide administration support for sites and contracts as requestedOur ideal Administrator will:Health & Safety – Follows the right procedures & challenges unsafe behaviourDisplays a responsible, flexible can do approach to work duties with a passion to provide high standards of customer care and supports colleagues to achieve personal and team goals Integrity – Respects colleagues & customersPassion – Is positive & proud of doing a great jobResponsibility – Takes ownership and doesn’t leave things to others or say, ‘it’s not my job’Proactive – Proactively reports any issues and solutions Teamwork – Shares knowledge & experience with other team members. Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required Ability to communicate efficiently with work colleagues, and customer service skills.Initiative & ability to identify, resolve & escalate problems accordinglyMethodical & organised approach to work Checkable referencesAbility to adapt and meet frequently changing work environment internally and externallyAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/2801/91416001/52706115/R/BU #SCOT #EnergyCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
