Dentist Pay Administrator - Finance DepartmentNorthampton (Head office)Hybrid working considered after initial training has been completedPurpose of the Role:To ensure accurate and timely administration of dentist pay for over 2,000 self-employed clinicians across 225 practices. The role requires high levels of customer interaction, excellent interpersonal skills, and a methodical and diligent approach to ensure the resolution of pay queries and maintenance of accurate data.Key Responsibilities: Process the dentist pay for over 2,000 clinicians, ensuring accuracy across 225 practicesLiaise closely with clinicians, practice managers, and stakeholders to resolve pay queries promptly and professionallyMaintain and update the Dentist Pay System with new practices, contract numbers, and other key dataEnsure the dentist pay database is accurate, including monitoring missing rates and negative pay each monthSupport practice managers, particularly new managers, in understanding and managing the dentist pay processSet up new users in the dentist pay system and provide training as neededPrepare and review pay statements, ensuring clarity and accuracy for all stakeholders.Prepare reports and journals for the accounts teamAssist with general administrative tasks and ad hoc duties as requiredTimely resolution of pay queries, with a target of resolving 95% within agreed SLAs100% accuracy in updating and maintaining the Dentist Pay System and databasePositive feedback from clinicians and practice managers regarding pay process supportKey Relationships:Self-employed dentistsPractice managersPayroll teamAccounts teamExperience, Knowledge & Expertise – Essential:Basic knowledge of Microsoft ExcelFamiliarity with dental pay databasesExperience administration or a related role or customer service role. Experience, Knowledge & Expertise – DesirableStrong customer service experience with the ability to interact effectively at all levelsExcellent attention to detail and methodical work processesExperience working with self-employed professionals Experience of working in a customer environmentRole Specific CompetenciesExcellent verbal and written communication skillsAbility to work under pressure while maintaining a professional demeanorStrong organizational skills and a proactive approach to problem-solvingINDEM
