Are you warm, welcoming, and passionate about helping others? Join HCRG Care Group as a Healthy Family Team Receptionist, where you will be the friendly first point of contact for clients entering our Family Hub.
Your role will be essential in creating a positive experience for families, guiding them to ensure their needs are met and they feel supported every step of the way.
As the face of our Family Hub, you’ll play a key role in ensuring the smooth running of the site, assisting the Healthy Family Team Lead with day-to-day operations. Your responsibilities will include setting up meetings, reporting maintenance issues, and providing front-of-house coverage.
Additionally, you’ll be part of our wider Single Point of Contact (SPOC) team, offering vital administrative support to the Healthy Family Team.
From communicating with the public and managing correspondence to updating client records in the Systm1 database, your work will support a multidisciplinary service dedicated to improving the lives of children and families.
If you’re organised, compassionate, and enjoy making a difference in your community, we’d love for you to join our team!
Package DescriptionWhy Join Us as a Healthy Family Team Receptionist?
As a valued member of our team at HCRG Care Group, you’ll receive exclusive rewards and benefits designed to support your well-being and professional growth, including:
Competitive Salary and Pension: Starting salary of £23,100 with group pension benefits.
Everyday Savings: Membership of My Reward Hub, giving you access to discounts on everyday purchases like groceries, cashback offers, and special vouchers for you and your loved ones.
Financial Flexibility: Access your wages as you earn them, helping you manage life’s emergencies without resorting to high-interest options.
Wellbeing Support: Comprehensive resources for mental and physical health, including healthy recipes, activity challenges, post-trauma support, legal and debt advice, career coaching, and counseling.
Career Development: Access to eLearning, bespoke career pathways, and continuing professional development opportunities through The Learning Enterprise, our award-winning learning and development team.
Innovative Culture: Be part of an open and supportive culture where your ideas are valued and funded, with at least £100,000 ringfenced annually for innovation projects.
Pride in Excellence: Work for an organisation committed to the highest clinical and quality standards, with many services rated “Good” or “Outstanding” by the Care Quality Commission.
Main Responsibilities
Produce SystmOne reports and complete administrative tasks using Microsoft Office.
Support administration functions across Essex, adapting to different posts as needed.
Maintain electronic records safely and accurately, adhering to procedures.
Professionally handle sensitive communications with clients, staff, and agencies via email, phone, and face-to-face.
Process safeguarding and vulnerable patient reports, allocate assessments, and manage practitioner tasks.
Oversee colleague ledgers, allocate visits, and ensure duty rotas are covered.
Maintain accurate data for KPI reporting, including managing duplicate records and updating client information.
Provide IT support, including SystmOne training, and assist with technical issues.
Manage reception duties, stock supplies, raise purchase orders, and arrange/co-ordinate meetings.
Compile information for performance and KPI reports, ensuring timely submission.
Provide mobile site coverage, monitor communications, and update websites and social media.
Handle stock management, including orders, stock takes, and equipment movement between sites.
Verify suppliers, manage mailboxes, and perform manual handling of items as needed.
Please see attached job description for a full list of responsibilities
The Ideal CandidateEssential
Education/Qualifications:
Strong numeracy and literacy skills.
Competent in IT, including Word, Outlook, and Excel.
Skills/Abilities:
Excellent interpersonal, organizational, and time management skills.
Attention to detail with the ability to prioritize workload and work independently.
Professional telephone manner and ability to maintain confidentiality.
Experience:
General office experience handling sensitive and confidential information.
Proficient in Microsoft Office, including diary management.
Knowledge and Understanding:
Familiarity with office administration, equipment, and Information Governance.
Awareness of Health & Safety and patient needs within the NHS.
Personal Attributes:
Team player, adaptable, flexible, reliable, and quick to learn.
Ability to multitask and work effectively under pressure.
Holds a valid driver’s license.
Desirable:
ECDL or equivalent qualification.
Experience with SystmOne.
Please see attached Job Description for full Personal Specification
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
