Premium Duty Manager - The o238K BasicMedicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)Aviva Digicare – Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts – up to 55% off cinema ticketsHealth & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts – Discounts with holiday companies such as TUI and ExpediaShopping discounts – Save up to 15% at high street and online stores by purchasing Shopping CardsMeals on dutyVodaphone discountsPension scheme and Life AssuranceEmployee Assistance Programme23 days + BH’s and an additional day off for your birthday2 days additional leave, following return from Maternity leave during the first year backCompetitive and supportive family benefitsDay off for baby\'s 1st birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsOverall Purpose of the RoleTo ensure the smooth planning and delivery of the food and beverage service within all premium bars/Lounges and any special events to our client and customersTo achieve operating standards that exceed the guest’s expectations through strong leadership and effective management.To manage the business needs and performance standards in line with the Core Signatures guidelines, Client Service Level Agreements and KPI’sEnsure the smooth delivery of a first-class catering product and service to our clients and customers within our Premium Bars/Lounges and each allocated special event.To demonstrate full alignment to our Levy UK vision and values by creating and living the Levy Difference through delivering Legendary Experiences & Powerful PartnershipsTo show willingness to all types of event and operations within the premium areas To lead operationally special events set up by the sales team.Key Accountabilities Health and SafetyTo maintain H&S compliance and lead a health & safety culture.To personally demonstrate that you take responsibility for your own health and safety and that of others.To ensure the compliance with all Responsible Service of Alcohol processes and RSA incident log handover is reported at the end of every event.To maintain the high standards that bottled cocktails requires following the SOP. PeopleComplete all sign in sheets, ensuring breaks are recorded and taken in line with working time regulations.Support your line manager in recruitment, inductions, training and development of the variable labour in accordance with the needs of your area of responsibility. Actively communicates with all area Managers and team members to build positive team morale, completing pre-shift briefings.Identify training needs of individuals and carry out required training as necessary and in conjunction with each specific Lounge Manager, ensuring all staff are trained on menu and wine choices, as well as upselling techniques and how to use the till system.FinancialsActively up sell each request to maximise revenue and profitability, as well as helping to guide and brief staff to do the same.Investigate and monitor all card variances, ensuring and variances are logged and reported to the Operational Data Analysis ManagerEnsure all end of day procedures are completed and tills closed correctly at the end of each shift.Makes personal recommendations based on knowledge and experience to improve products and service.Client RelationsCollectively support both the Amex Lounge Manager and the Premium Bars Manager to meet the needs of clients and delivery of first-class service to guests.Customer SatisfactionAcknowledge and act upon individual customer needs whilst observing the service standards.Deal with all customer comments in a positive manner and take appropriate follow up action where required.Monitor customer feedback and take appropriate follow-up action where necessary.Have knowledge of all premium bars and special event products and be able to advise the customer in a professional and helpful manner.Share best practice across units and strive in the achievement of total customer satisfaction.Operational delivery of all allocated special events, ranging from small internal meetings to large dinners/working lunchesBusiness Excellence To deliver consistently against agreed service standards set by the Deputy Head of Hospitality and Special Events Manager, to work in line with Levy UK Core Signatures for all premium areas.Ensure that the delivery of catering services is in line with set standards within the business as outlined in SOP’s.Communicate with culinary team to inform them of what areas will be open, what we expect sales and attendance levels to be, as well as any other updates. SalesTo proactively drive sales for your area of responsibility To drive increase in spend per transaction.Implement selling techniques to staff to maximise opportunities and ensure that all premium bars and The Loft team effectively uses suggestive and up selling techniques.Person Specification The ideal person should be able to demonstrate and show understanding in the majority of the below core competencies and desired skill sets:Team Leadership & Coaching Realises the potential in everyone. Inspires others to deliver. Is passionate about celebrating success.Is quick to share a smile and a laugh.Builds relationships on integrity, respect and trust.Is nice.Structured and approachableCollaboration and influencing Develops loyalty to Compass and Levy Restaurants UKForages best practices across the businessLoves what they do, and it shows.Demonstrates contagious enthusiasm that rubs off on others.Client and Customer Listens and acts on what customers want.Believes in Legendary Experiences & Powerful PartnershipsTrue proprietorsChange Leadership Helps others move with the times.Takes people with them/ helps them to adapt.Innovative thinkersResponds to the pace of the business. Key Skills and ExperienceExperience in a demanding hospitality environment (essential)Nice and approachable with good interpersonal skills (essential)Experience in Events Management (desirable)London market experience (desirable)Excellent written and verbal communication skills (essential)Ability to lead others (essential)Engaging, enthusiastic and motivated (essential)Experience of working with a client group (desirable)Who we are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences. About you:At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness
