Hours:35 hours per week - Hybrid WorkingSalary:£35,100 Per AnnumClosing Date:Sun, 2 Feb 2025A fantastic opportunity has arisen for an ITSM Platform Associate to join our IT team as we seek to improve our ITSM processes and tooling capabilities.If you have the knowledge and experience of working with EasyVista and an understanding of ITSM and ITIL process, then this role presents an excellent opportunity for you to make a significant impact to improve IT service to colleagues and customers.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders ac
ross the business to drive ambitious initiatives within the Homes and Money business divisions.As an ITSM Platform Associate your role will be in the ITSM scrum team whose purpose is to ensure that IT deliver high-quality services that meet customer and colleague needs.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipComprehensive training on the EasyVista platform and a tailored development plan will be put together to support your growth and success in this role. You'll have access to ongoing learning resources, mentorship, and professional development opportunities designed to enhance your technical skills and expertise in IT Service Management solutions.What Will You Be Doing?As an ITSM Platform Associate you will be working within a scrum team supporting our ITSM solutions, in particular our main ITSM t
ool EasyVista. The team is responsible for both the delivery and effectiveness of the product.Your responsibilities will include:Design and implement EasyVista solutions based on business requirements.Integrate EasyVista with other IT systems and applications as needed.Create and maintain documentation related to EasyVista configurations, workflows, and best practices.Provide training and support to end-users to ensure effective use of the EasyVista platform.Work closely with IT teams, business stakeholders, and vendors to gather requirements and implement solutions.Communicate effectively with stakeholders at all levels to ensure alignment of ITSM strategies and objectives.What Do We Need From You?You will have good knowledge of EasyVista or other ITSM/ITOM platforms. Including system configuration and automation.You will also possess a strong grasp of IT Service Management best practices and how to interpret them for our business, in particular ITIL processes.You will have an analytical mindset with good attention to detail as well as being customer-focused with a commitment to delivering high-quality solutions.Excellent problem-solving skills and ability to troubleshoot technical issues independently.Awareness of scripting languages such as JavaScript and familiarity with SQL would be advantageous.
