Are you ready to take your customer service skills to new heights? Do you thrive in a dynamic environment where every interaction makes a difference? Are you passionate about providing exceptional support to customers? We are currently looking for a Customer Service Representative - Technical/Online to join our busy team in the picturesque Westerham - TN16.
As a Customer Service Representative - Technical/Online, you will play a pivotal role in ensuring our customers enjoy an exceptional journey with us. You will provide essential technical information and support to our customers via emails, telephone, and live chat. Your responsibility is to handle inquiries and complaints efficiently while contributing to achieving sales goals. By collaborating with your talented team, you will help deliver the company's safety agenda and maintain an organised, friendly environment, ensuring that customers always feel valued and understood.
Hours of Work: Full-time, permanent position
Customer Service Representative - Technical/Online Requirements:
* Proven experience in a customer-facing role
* Strong technical skills for effective problem-solving
* Exceptional verbal and written communication abilities
* Ability to work under pressure and handle difficult situations diplomatically
* A proactive, positive attitude with the willingness to learn and grow
Customer Service Representative - Technical/Online Benefits:
* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* High 5 Employee Recognition Programme
* And as an employer who values you, you will be welcomed with open arms and supported to succeed.
Meet the Organisation: Who We Are and What We Do
At Fortune Brands Water Innovations, we proudly own and develop an exciting range of luxury kitchen and bathroom brands, including Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, under the House of Rohl umbrella. We believe in crafting high-quality products that reflect innovation and exquisite design. Our commitment to our people fosters an engaging and empowering workplace, where personal and professional growth is encouraged.
If you think you are suitable for this Customer Service Representative - Technical/Online role, please apply now!
