We’re looking for a friendly, organized, and motivated individual to join our team in Colchester, based at Lanswood Park. As an Administrator, you’ll play a vital role in ensuring our services run smoothly and that we provide outstanding care and support to those who rely on us.
We believe in creating a workplace where everyone feels valued and supported.
Our Administrators provide support to the healthy family team within The Essex Child and Family Wellbeing Service, including communicating with the public, dealing efficiently with correspondence, Regular inputting of client details onto the SystmOne database. Working within a single point of contact team supporting a wider multi-disciplinary service.
Package DescriptionAs an Administrator, you’ll be part of our valued team in Colchester, based at Lanswood Park.
As part of the HCRG Care Group family, you’ll receive access to a range of exclusive rewards and benefits, including:
Competitive Salary: £22,308 - £24,585 per year, with group pension.
Daily Comforts: Free tea, coffee, and milk at your base location.
My Reward Hub Membership: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.
Financial Flexibility: Access your wages as you earn them, helping you handle life’s unexpected moments without high interest rates or overdraft fees.
Wellbeing Support: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.
Learning Opportunities: Access to eLearning and bespoke career pathways through our ‘Outstanding’ learning and development team, The Learning Enterprise.
Innovative Culture: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.
Pride in Quality: Join an organization committed to the highest clinical and quality standards, with many services rated “Good” or “Outstanding” by the Care Quality Commission.
Main ResponsibilitiesAs an Administrator, you’ll be a crucial part of our Healthy Family Team within the Essex Child and Family Wellbeing Service. You’ll provide high-quality administrative support to help ensure our service users and staff have the best possible experience.
Your responsibilities will include:
Producing reports using SystmOne and completing administrative tasks using Microsoft Office applications.
Flexibly supporting administrative functions across Essex, stepping in as needed to ensure smooth operations.
Keeping accurate electronic records to maintain safe standards, following all relevant procedures and guidance.
Handling sensitive inquiries from clients, staff, and external professionals in a professional and compassionate manner—whether over the phone, by email, or face-to-face.
Processing safeguarding and vulnerable patient reports, ensuring timely and accurate allocation to practitioners.
Managing colleague schedules, including visit allocations and duty rota coverage.
Maintaining clean and accurate data for reporting purposes, ensuring records are up-to-date and duplicate entries are removed.
This role is essential in supporting the wider multi-disciplinary team and ensuring we deliver a seamless service to families and young people.
The Ideal CandidateWe’re looking for someone who is:
Organized and Detail-Oriented: You’ll keep our systems and records accurate and efficient.
Compassionate and Professional: You’ll communicate sensitively with clients, families, and team members, often handling inquiries of a sensitive nature.
IT-Savvy: Confident with systems like Microsoft Office (Outlook, Word, Excel), and ready to learn others, such as SystmOne.
Team-Oriented and Flexible: Willing to adapt and support different areas as needed.
While experience in a similar role is a bonus, it’s not essential. We’ll provide all the training and support you need to thrive.
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
