Hours:Work Pattern: 35 hours per week – Monday to Friday 9am – 5pm Hybrid working considered after completion of training, dependent on role performance and business needs.Salary:£23,500 Per AnnumClosing Date:Fri, 24 Jan 2025We have a fantastic opportunity to join the Money Operations team as a Premier Service Team Consultant. This role is a customer facing position and the successful candidate will be taking full ownership of the customer journey, ensuring that we are providing a proactive, exceptional service.This role would be ideal for someone who is positive, has resilience and a genuine interest in people – Previous telephone or customer service experience is an advantage, as is a financial services background but this is not essential. We’re looking for someone with ambition too, as the role will open plenty of ways to progress your career with us.Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, br
inging with you new ideas on how we can keep customers at the heart of what we do.Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.What’s In It For You?Skipton values work/life balance and we are proud to support hybrid where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)A commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?Financial Advice Premier Service Team; the vibrant home of our telephone based customer service department. Our Premier Service Team role is to give the customer the best possible experience. You will also be required to cover our other telephone teams as and when needed.Personality, positivity, resilience and a genuine interest in people – these are much more important than experience, as you’ll be given comprehensive training on joining us, as well as the chance to train in more specialist aspects of the job as you go along. You’ll be handling telephone enquiries for a range of services, and because we care
about our customers, we won’t rush you. The successful candidate will manage their own workloads to identify and resolve and potential issues, using their knowledge and experience to liaise between customers and colleagues in order to provide the best possible onboarding journey.We also manage the admin that a Customer requests, whether that is a withdrawal form, change of address form or an ongoing service related request.What Do We Need From You?Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable, curious, and empathetic, be able to think on your feet and build great rapport.Excellent customer services skillsExcellent organisational skillsExcellent telephone skillsThe ability to work well as part of a team and as an individualAbility to cope flexibly and work to time scalesExperience in holding meaningful conversations with customersEnthusiasm to develop in role capabilities and new skillsA desire and genuine curiosity to help and support our customers, providing positive experiences and outcomesExcellent communication skills both verbally and in writing, along with the ability to communicate confidently when things haven’t gone to plan
