Are you looking for a career where you can make a real difference in people’s day.We are seeking a Performance Improvement Co-Ordinator to join our team based from Puddle Dock (hybrid working).Can you move people? Apply now.What you’ll doIf successful, you will be working as part of the Joint Performance Team, working with front line management teams to support performance improvement for Southeastern and Network Rail, ensuring clearly documented plans are delivered by responsible functions.The JPT is made up of Performance professionals from Southeastern and Network Rail Kent Route. We are all focused on a key aim of improvement on-time train performance.Within the JPT we see members of the team as individuals and believe that diversity within the team is important to doing the job well. We support a good work/life balance to help get the best out of our people and are supportive of flexible/hybrid working.We continuously look to develop our people, through formal training programmes, online learning tools or via less formal ‘on the job’ learning. We want to give our people the skills, trust, and confidence they need to allow them autonomy in their role.You will have several key responsibilities in this role that will include but not be limited to:Implementing company procedures for all aspects of performance improvement management contained within the Performance Strategy for Southeastern and Network Rail Kent Route.Co-ordinating, supporting, and delivering, as appropriate, performance improvement plans for the route/area; focusing on projects with the best return for Southeastern and Network Rail, based on the outputs of the analysis team.Liaising with specified delivery units for performance improvement projects within Southeastern and Network Rail Kent Route and working across teams to ensure risks and benefits are understood and where necessary mitigated.Producing well-researched and highly numerate analyses of business cases for performance improvements arising from departments with which you work.Acting as the single point of contact for performance related projects within both organisations during their implementation.Supporting Network Rail and Southeastern in effective sharing of best practice and cross learning processes via the Performance Improvement Management System (PIMS) Manager.Monitoring and reporting the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking systems, ensuring all stakeholder performance review meetings are held.Liaising with the route teams to document the mitigation actions from Significant Performance Incident Reviews (SPIRs) and leading the implementation of these actions to prevent future reoccurrences.Identifying with senior managers and other managers within the Performance Team actions required to mitigate emerging trends in performance and escalating where appropriate to ensure the business is not left exposed to performance risk.Undertaking local assessments against the RM3-P Wheel within the PIMS framework.The experience you’ll needTo be considered for this role we recommend you demonstrate the below in your application;That you are articulate, numerate and able to produce concise and logical, written reports.That you are determined and persuasive and able to follow through to completion despite obstacles to tight deadlines.Are familiar with Traincrew terms and conditions, crew diagramming and rosters.Have a clear understanding of Southeastern’s performance objectives at company level.Have thorough knowledge of Southeastern and Network Rail operations, network, and train plans.Have a good understanding of delay attribution and validation process (e.g. TRUST, Bugle, delay and manager coding).Have good knowledge of the following computer systems: Microsoft Office Excel and Word, TRUST, P2, Sheila, BUGLE.Have excellent communication skills and can express oneself confidently and effectively.Have excellent planning & organisation skills and can organise and schedule events, activities, and resources as well as have experience of setting up and monitoring timescales and plans and setting realistic timescales.Are persuasive and can present the key points of issues effectively, negotiating and influencing decisions of individuals at all levels.Have excellent problem-solving skills and can identify potential difficulties and their causes and are able to generate workable solutions and make rational judgements.Are flexible & adaptable with the ability to respond positively and cooperatively to change, challenges, and conflicting demands.As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.Other things to knowThis vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.Find out more about our recruitment process and get tips to help you apply.What you’ll get in returnAlong with your salary, the rewards you’ll get include:a final salary pension24 days annual leave allowance (plus bank holidays)free rail travel across our networks.Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.A bit about SoutheasternWe’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.Learn more about our railway and what we achieved in 2023.
