Operations Director £65,000 - £70,000 per annum (DOE) + Company Car / AllowanceBenefits include: CRISP pension, Bupa Healthcare and Non-Contractual bonus scheme.As an Operations Director you will be responsible for multi-site delivery of a wide range of Hard and Soft Services and managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies.This role will require National travel however, we are looking for candidates based in the London area due to geographical spread of contracts. The Operations Director will appropriately drive and review business performance and growth and nurture a service-led culture within which your large team deliver their best to our clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth. Exercise tight control of your P&L, with experience of when and where to make the right interventions and appropriately manage all risks and opportunities.Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts. You will be coaching, and developing people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.Grow and maintain strong, collaborative and enduring relationships with your senior client base.Ensure consistency and exceptional service is delivered across all our service streams to all our customers every day, placing service excellence at the heart of everything we do.Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives.About You: EssentialA minimum of 5 years experience at a senior account management level within the FM industryExperience of managing Hard and Soft Services with Cleaning and Security biasExperience of managing complex and multiple stakeholder relationshipDemonstrable financial acumenHave a proven track record of client / customer satisfactionTrack record of growing sales and retaining businessDriving LicenseSIA licence holder (or able to qualify)IOSH and/ or NEBOSH Accredited (working towards) IdealExperience overseeing catering services within contractsAbout Us:Integrated facilities management services with a purpose.We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters. We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Financial wellbeing programme and preferred rates on salary finance productsAviva Digicare – Free annual healthcare check Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family. Pension scheme and Life Assurance Employee Assistance Programme Holiday purchase scheme Sharebuy Scheme Recognition awards including Be a Star peer recognition and Long Service AwardsEmployee networks created and led by employees for employees Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment, Health &Wellbeing and Travel discountsShopping discounts – Save up to 15%at high street and online stores by purchasing Shopping CardsVodaphone discounts On-going training & development and career pathwaysYour workplace, but better. Whether you’re a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we’ll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone\'s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
