An opportunity has arisen for a Veterinary Reception Team Leader / Reception Manager to join a well-established animal hospital. This full-time permanent role offers excellent benefits and a salary range of £34,570 - £39,720 for a 35-hour work week.
As a Veterinary Reception Team Leader / Reception Manager, you will lead and manage the Veterinary Reception Team, ensuring smooth operations and delivering exceptional customer service to clients, staff, and stakeholders.
You Will Be Responsible For:
- Conducting inductions, performance reviews, and training to enhance team skill sets.
- Acting as the first point of escalation for client concerns, ensuring timely and satisfactory resolution.
- Managing client complaints tactfully and maintaining confidentiality.
- Overseeing reception operations, ensuring tasks such as cash handling, insurance claims, and debt management are performed efficiently.
- Reviewing processes and proposing enhancements to optimise team efficiency.
- Preparing reports for audits, research, and service delivery assessments.
What we are looking for:
- Previously worked as a Reception Manager, Reception Team Leader, Senior Receptionist, Reception Supervisor, Practice Manager or in a similar role.
- Proven experience in managing teams within a customer-focused setting.
- Ability to deliver exceptional customer service in a professional environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using patient management systems.
- Excellent communication skills, both written and verbal, with a professional approach to handling complaints.
What's On Offer:
- Competitive Salary
- 30 days annual leave plus Bank Holidays
- Pension Scheme
- Professional Development:
- Work-Life Balance
This is an outstanding opportunity for a Reception Manager to become part of a progressive organisation and further enhance your career.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
