We\'re currently recruiting a dedicated Digital Marketing & Communications Assistant to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 16 hours per week.Purpose of the role:To develop and deliver communication plan for local engagement with client, NHS staff and visitors.Build relationship and manage updates to the Addenbrookes communications team. To support the marketing and promotion of the on-site retail facilities for both NHS staff and visitors. Collaborate with Catering & Retail teams onsite to audit and maintain high quality brand presentation.To support the on-site team with customer engagement activity, events and communications.Provide high quality service to customers and clients in line with our contractual and reputational objectives.Monitor and support customer feedback activity for all retail outlets onsite via online feedback system. Key responsibilities: Management of the marketing activity plan including weekly updates, uploads and topical news activity Working with central marketing team to plan digital screen content across outletsBuilding positive relationship with onsite Trust communications team driving engagementUsing central brand operational tools to check onsite brand execution is correctTo prepare and provide relevant collateral to Addenbrookes communications team for posting on NHS comms channelsTo support the team with regular checks of point of sale, ensuring it is up to date and well presented To support the implementation of marketing, concepts and event activity across the retail at AddenbrookesSupport the development of relevant marketing material to deliver site requirementsSupport of customer experience campaigns and activity, review of feedback channels providing updates to senior team Contribute to improvement ideas and plans that are innovative and practical Act as a Compass advocate, maintaining a positive professional can do manner at all times Drive usage and engagement of the customer feedback channels To ensure tasks are completed promptly and work is carried out quickly and efficiently with all deadlines being met Ensure the highest level of customer care is adhered to at all times to provide a consistently great customer experienceDevelop and maintain good working relationships with clients & customers, being polite and courteous at all times To support the delivery of any sales promotions, and identify opportunities for sales growth feeding back to retail team Take personal ownership to act as an advocate for health and safety, with excellent personal behavioursCorrectly use work equipment, personal protective equipment in line with training and instructions provided.Our ideal Digital Marketing & Communications Assistant will:Has a proven track record to deliver consistent excellent administration standardsHas experience or strong interest in social media managementComfortable content writer Creative flair to support pop-up eventsStrong level of computer and IT competencyExperienced in using Canva to design basic marketing materials such as postersExperienced in using Microsoft Office suiteAbility to adapt and respond to changing priorities with a hands-on approach, always meeting deadlines Is positive, passionate and enthusiastic and is able to support the delivery of change at pace Has the ability to deliver above and beyond the expectations of our customers and clients and build strong relationshipsPro-active team player with a can-do attitudeAbility to work under pressure whilst maintaining a positive attitudeBe able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.
