Retail Relationship Manager – RegionNorthwestSpeedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant, andsupportservices – everything for every job!Do you have a passion for building relationships and providing first class customer service?At Speedy we put our customers at the heart of our business, and we are looking for the right individuals to join us at this exciting time, could this be you?As a Retail Relationship Manager your role will focus on building and fostering strong partnerships with our retail partners. You’ll provide upskilling, support, and coaching to enhance their ability to sell tool hire services to their customers. Additionally, you will focus on maintaining strong relationships with existing customers while identifying and engaging new ones, driving growth in both trade and retail sales within your designated geographical area.Full UK driving licence requiredAs a Retail Relationship Manager within the Northwest, you will be responsible for the following.Act as an ambassador for the customer journey – offering help and advice on ‘how to hire’ via our partner channels.Have a solidunderstandingof the products and services offered by Speedy.Assist, influence and coach retail partner colleagues on product range by providing in depth information of Speedy’s products, guiding them through the features and functionalities whilst also supporting on how to sell it to customers.Promote products and range to retail customers through product demonstration and instore interaction.Build relationships with trade customers to win larger, more complex orders.Collaborating with your team to share insights, strategies, and best practices, ensuring collective success, and driving overall performance.Ensuring that the company's products or services meet customer expectations.Addressing customer concerns or issues related to the product and providing solutions or escalating problems as needed.Offering training sessions to retail partner colleagues on how to effectively use a product.To help organise and be present where necessary at customer events.Regular reporting on activity foranalysis, including sales reports, meeting updates.Gathering customer feedback on products and communicating this to the relevant business leads for improvement.Working closely with the Regional sales teams.What will we provide?We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available tosupportyou.We are passionate about employee growth and offer tailored development programmes to suitindividualneeds.We pride ourselves on our ability to recognise and develop talent, which has allowed us tochampioninternal progression over the years.We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising ourambitionof putting our People First!What we offer:26 days holiday (plus bank holidays)Life assurancePension SchemeCanteen facilities95% discount across the Speedy brandOpportunities for training, development, and career progressionVoluntary Health Cash PlanMy Staff Shop: discounts and offers for shopping etc. across many suppliersGreen Commute Initiative: Work scheme for cyclingVita – Employee Assistance Program (EAP): Offers free andconfidentialsupportand counselling to help you through matters such as wellbeing, divorce, legal, and financial managementSpeedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
